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I may very well have jinxed myself with my last post asking for recommendations for the best e-bike in case I got a specific job (I received the e-mail saying I hadn't got it literally 5 minutes after posting!) so maybe I shouldn't do this, but... I've applied for a job very nearby - just over...

Good to know. Over the basic distance and road terrain I'm looking at, cantilever brakes should suffice. I've got so used to disc brakes and - more recently - hydraulic brakes that it might take a bit of getting used to cantilever brakes again, but for my purposes I wouldn't describe them as "a...

Thanks for that - good-looking bike, too! Some of the customer reviews of the B'Twin Tilt 500 mention the 24V battery being less reliable than 36V equivalents, so I'd say the higher initial price point of the Rambletta would pay for itself over the bike's lifetime. Doesn't hurt that the name...

At the moment this is purely hypothetical, but if I get the job I've applied for then I'll be looking at a mixture of folding bike and bus travel to get to work. I'd hope to spend less than £1000, though ongoing maintenance costs will also figure into that. The route from home to the bus stop...

Thanks for that! The spreadsheet in particular is exactly the kind of thing I've been looking for. The laughable thing is that, after dismissing the evidence I gave as "anecdotal", the shop went on to say something along the lines of "We've only replaced 6 motors out of many Impulse bikes sold"...

Many thanks for that - I found a lot of Impulse-related information on here after the motor died at the end of January. The other party is claiming that it's "anecdotal" so I have a plan to make requests for quantative data regarding Impulse motor repairs from various e-bike shops across the UK...

Exactly - that's why I've already reached the point where I need to take the dispute to arbitration, and hence the need for an expert report.

Thanks. Interesting website and not one I'd heard of before, but in my case I'm already quite a way along the dispute process (it's been pretty quick in my case, for some reason!).

That's the genius part of Kalkhoff's complaints procedure (if you can actually manage to unearth it on their website!) - they pass all responsibility on to their stockists!

Apologies for my current problem steadily spreading through the forum! The thread title says most of what you need to know. I'm currently in dispute regarding an Impulse-equipped Kalkhoff Pro Connect i8. The motor catastrophically broke at 1384 miles and I'm seeking recourse from the shop that...

Thanks for that - I'll drop them a line.

Flecc - That's definitely my interpretation of everything as well! Sadly the shop is claiming no knowledge of the fault and saying that Kalkhoff didn't make them aware of any problems so I've got a bit of a fight on my hands! All of the online evidence (on this forum and others, as well as on...

Andy - basically everything you said sums up why I don't want to get a car. I can remember the cars my dad used to have - a lot of parts were generic and even if he needed proprietary parts then he could just nip to the scrapyard and pay a few pounds for the part he needed, which he sometimes...

Under Kalkhoff's newly extended warranty I think my motor may be covered for free replacement and the shop has actually offered that. My argument is that the motor isn't fit for purpose so replacing it under warranty for another faulty product isn't acceptable (though I reserve my rights to it)...

Usefully enough, Kalkhoff have extended the warranty for Impulse motors manufactured from 2017 onwards and purchased from 1 August 2017 and I'm pretty sure my motor is covered. Being under warranty should mean my case is a bit stronger. I haven't yet got in touch with Trading Standards as I'm...

I think it's a question of liability - they'd never be able to shut the legal floodgates if anyone either in the company or in the supply chain (including stockists) admitted that the motors are faulty. I think that's what happened with PPI - the banks all had to admit to liability after a legal...

For anyone still affected by the sadly ongoing Impulse motor debacle, I've found out that Kalkhoff have now extended the warranty by 12 months for Impulse motors purchased on or after 1 August 2017 (it was previously only a 2 year warranty). https://www.kalkhoff-bikes.com/en_gb/warranty

Keterick - I've just found out that if you purchased your Impulse motor on or after 1 August 2017 then it's still covered by manufacturer's warranty (Kalkhoff have "generously" extended the warranty by 12 months). If you got the bike from a shop then try contacting them for a replacement, or...

Well, I've had a fairly productive day! I contacted the local Citizens' Advice who pointed me in the direction of their advice on faulty goods. I've now contacted the shop that essentially mis-sold the e-bike with a Consumers Right Act 2015 complaint e-mail, opening with the template text...

The Performance Bearing Man responded the second time I posted about this, but for some reason my first two threads disappeared from the forum shortly after posting them. Kalkhoff's gremlins at work again, perhaps!