It's always better to use law as last rather than first resort and try to sort things out through in person.
However if a company does not pay up having lost at court, the next step is to send in the bailiffs. That can be done with a large company with a public presence. Where it doesn't work of course is with a fly-by-night operation, as Jimmy describes, as the bailiffs have nowhere to call on!
I'm sorry to keep banging on about this, and would not want to advocate people rushing to law, but I think it is wrong to perpetuate the impression that consumers can't win, because, if they are in the right, they can!
However if a company does not pay up having lost at court, the next step is to send in the bailiffs. That can be done with a large company with a public presence. Where it doesn't work of course is with a fly-by-night operation, as Jimmy describes, as the bailiffs have nowhere to call on!
I'm sorry to keep banging on about this, and would not want to advocate people rushing to law, but I think it is wrong to perpetuate the impression that consumers can't win, because, if they are in the right, they can!