I think the main problem in this case was that according to the customer the driver had not entered the parcel number on to the calling card. I know from experience of carriers automated call answering systems that there is sometimes no way into the system without that number leaving the onus on the supplier to chase the parcel, or at least provide the required information.
Of course without being a party to the events one cannot know exactly what happened and whether frayed tempers made things worse.
Due to the amount of online trading I do, and the fact I'm at work all day calling cards from carriers are frequently left for me, and apart from one case where the royal mail temporarally lost the parcel I've had no problems.
Of course without being a party to the events one cannot know exactly what happened and whether frayed tempers made things worse.
Due to the amount of online trading I do, and the fact I'm at work all day calling cards from carriers are frequently left for me, and apart from one case where the royal mail temporarally lost the parcel I've had no problems.