As regards the Ali listing, we searched for a long time trying to sort what did not sound right, and only chose this one because of the communications that we had.
There are many multiple listings on Ali that look similar, and if there are any genuine e-bike batteries on there they are buried in fakes.
To make matters worse, Ali refused to help. Once you got through the chatbot I was told that ‘they do not do monetary refunds if the battery is confirmed to be ‘not as described’. The seller only offered partial refunds, and blamed his supplier. We think, but can’t prove that PayPal only changed their tune because we informed them that we had started a case with Action Fraud and the UKICC, we can’t say for definite, but it all happened at the same time.
Anyway I promised myself I would not rant, just put it down to experience, it was just an anxious couple of months all in all. After all ‘it’s only money!!!’
