You are the only rep I know who answers by ridiculising those who want to talk to you. I have no problem dealing directly with Chinese sales and tech support people, they are always curteous, detailed and helpful.
Look at every single thing you have posted since we started. Nothing but criticism. The rotors are poor quality you cant say why? The materials are poor but you cant say why (you have not even asked the composition) and can only compare to a motor 3x the price. Something clearly designed to a completely different price point.
Everyone knows these are designed and made as an entry-level torque sensing motor to the market.. and currently ours is the most refined of the designs on the market. The reason is obvious
You are the one who has mocked and ridiculed our products since we came on here.
I was nothing but polite helpful and courteous in the beginning, I personally wrote you and sent you my phone number so you could call me and discuss anything you wanted. Instead you choose to try slander our products on here. Dont bother to write or call me, and email the other staff instead.
Im sorry but when you claim to be the expert and then slag off a companies products..... (And openly sell older models designed by the same man) you leave yourself open. You are selling motors made of the same materials etc but you say ours are poor? You are selling an older design but ours are poor?
I made a statement at the start about what we had done. One i know to be true. I was then the subject of attack. Slowly what i said to be true is being realised as factual. Most people would realise that the same man isn't going to continually improve a product then leave one company to start another so he can make worse products.. its his lifetimes work
I have seldom received any politeness or courtesy from you, but have shown i am willing to show you that when you admit you have made a mistake, were wrong or have prematurely judged our products. I did it a few posts back but then you went back to unfounded allegations on materials and quality..? Why what does it achieve?
The presumptive attitude towards us as being just a copy and of poor quality is what led to this mess. Im more than willing to improve relations but i expect that all our staff are treated respectfully
We will make mistakes, not everything will be perfect but when things do go wrong we will stand up and own that mistake then go to work rectifying it.
I am not an expert on everything and don't claim to be, programming is a weak part for me, blacklite from here reached out to me. Ive answered everything i could and quickly understood he has a really in-depth knowledge of these motors and the programming. So hes now at the top of the list with distributers to be sent a motor next week.. because we value his insights.. as well as his constructive feedback. This is the type of relationship i like to foster because my time is limited and im looking to learn as much as i can so i can keep improving our products. End user feedback is at the heart of that
Its obvious that you have begun this with a loaded viewpoint. You admitted that a while back.. saying how do you think it makes you feel when you see our sales reps posts? Because you have been selling tongsheng for years and you like them.
Well our head engineer poured his heart and soul into designing and making those motors you sell and now into these. So i should not talk about the improvements hes made because it hurts your feelings? We have no right to talk about his work because it upsets you?
Its easy to be courteous and have an open working relationship with someone, i tried that with you..again you didn't engage me you decide to come on this public space and try to constantly pick holes or problems and usually not in a constrictive way.
If you want to change the relationship at any point feel free, in order to do it your criticism would have to change to having legitimate grounds. Currently you are in the position of being open to being viewed as bias because you sell tongsheng and also very hypocritical for the same reason, again because it public knowledge who designed both
So please don't just look at a picture of a rotor and say its crap. Anyone can do that. Let us know what's wrong with it and if reasonably possible we will improve it.
At to7 we are going to engage in a programme of constant improvement and innovation. We have plans for motors that bring new features not seen on any other products.
But we are quite new and so we cannot reveal everything for obvious reasons its a very competitive market.
Again. Im open to a courteous relationship based on mutual respect