Just for clarification I am referring to the LCD indicator not the one on the battery. The two are almost completely opposite - the LCD often showing just one or two bars, the battery one pretty much always showing full even after the BMS has cut the power.The battery indicator on mine is the opposite to yours.....it can be nearly empty and it shows 4 bars, so i dont even bother with it now.
I do wonder if in fact this is affecting the range in quite a big way. If the battery one is the 'correct' one as cyclotricity suggest, perhaps the BMS is cutting the power way earlier than it should be because of measurement error? But then you would expect it to bounce right back up again when off load, which it does to some extent but not always enough to bring it back out of cutoff. I guess they build a fair bit of hysteresis in there to stop everything oscillating around the cutoff point.