shimano steps motor is 900 euro 100 euro for the display and 55 for the buttons.
sod that.
sod that.
That's correct.That is also my understanding of the law. A manufacturers warranty or a dealers warranty cannot remove any rights enshrined in consumer law. Probably mean a trip to the Small Claims Court though
I was just mentioning the consumer rights people have, regardless of the brands and vendors, and regardless of the warranty period provided by the manufacturer. To me, it's reassuring to know that we have some rights, and those are fairly easy to enforce.small claims court action, if and when required, cannot be a ringing endorsement of faith in the latest breed of motors by those of us who have them!
It may be of interest that one 50 Cycles employee has stated that the warranty on a replacement motor is not 2 years from supply and fit as I would expect but runs from that date of purchase of the bike. I happen to think that he's wrong and I hope that my motor doesn't show any of the signs discussed and that, if it does, matters never deteriorate to the point that I have to go to court to prove it . A bit of a gamble, methinks.I was just mentioning the consumer rights people have, regardless of the brands and vendors, and regardless of the warranty period provided by the manufacturer. To me, it's reassuring to know that we have some rights, and those are fairly easy to enforce.
I have no reasons to believe that 50 Cycles would require such steps (small claim court) to provide a suitable level of support, even after warranty.
My experience with them was that the first motor issue was fixed (even thought it took a bit of escalation to speed the repair up), and the motor has been very silent since (but I have only done about 400 miles with it), so I am happy.
Does not really matter what he says. No retailer is going to say: "yes, we provide a warranty on our bikes for 5 years, given the SOGA rules". Not just niche electric bike retailers, look at Apple for instance.I happen to think that he's wrong and I hope that my motor doesn't show any of the signs discussed
Which other manufacturer/retailer do you suggest, that will still be around in 4-5 years' time, to give you support? 50 Cycles is probably much less of a gamble than many other small independent retailers (or buying online, abroad).A bit of a gamble, methinks.
Please, don't mention Apple I'm having my dinner!Does not really matter what he says. No retailer is going to say: "yes, we provide a warranty on our bikes for 5 years, given the SOGA rules". Not just niche electric bike retailers, look at Apple for instance.
And no, you most likely wouldn't need to go to court, as explained previously, so it's probably not a big deal (apart from the inconvenience of having the bike being repaired, if required).
Which other manufacturer/retailer do you suggest, that will still be around in 4-5 years' time, to give you support? 50 Cycles is probably much less of a gamble than many other small independent retailers.
Replacing any item under warranty never gives a new start date for that item. That's common a!ongst most consumer items. If you own a car and the engine blows up after 2.5 years into a 3 year warranty the new engine gets just the remained of the manufacturers original warranty I.e. 6 months. This is of course before any goodwill.It may be of interest that one 50 Cycles employee has stated that the warranty on a replacement motor is not 2 years from supply and fit as I would expect but runs from that date of purchase of the bike. I happen to think that he's wrong and I hope that my motor doesn't show any of the signs discussed and that, if it does, matters never deteriorate to the point that I have to go to court to prove it . A bit of a gamble, methinks.
That's true, but a warranty is only a statement by the manufacturer to say that they won't quibble over a repair during a defined period, ie their warranty period.Replacing any item under warranty never gives a new start date for that item. That's common a!ongst most consumer items. If you own a car and the engine blows up after 2.5 years into a 3 year warranty the new engine gets just the remained of the manufacturers original warranty I.e. 6 months. This is of course before any goodwill.
I have a four year old Kalkhoff Agattu i8 HS and getting a very intermittent Clack sound - might do a couple of miles, then tye Clack from engine area and a slight sensation through the left crank.My Tasman Impulse 2 has also started making a clicking sound, after about 1000 miles. I'm not sure it's the same as the noises recorded here. What I'm experiencing is a momentary snap as I pull away, as if something has slipped. After that everything seems normal and I can pedal normally without any noise. This is an intermittent thing and doesn't happen all the time though it is fairly regular. I'm pretty sure it's not the chain (it's new), but something coming for the pedals or the gears. When I back pedal a fraction then move forward again I also get a clicking but I'm not sure it's related to the snapping sound when I pull away. Interestingly I wasn't aware of this problem until I did get my chain changed. Coincidence?
Usually the snapping sound is fairly minor but once or twice has been quite dramatic as though something was actually breaking. Quite disconcerting, though I haven't been particularly impressed by 50cycles to date. Perhaps I need to persist when them for a solution. In the meantime, any ideas or comments would be grateful.
Hi,
I have a Kalkhoff Pro Connect 10 bike, purchased a couple of months ago.
I have done about 1,000 miles with it so far, mainly on flat towpaths (so with the minimum assistance most of the time).
Originally, some loud "clacking" noise came from the motor when I was using the maximum assistance level. However, today, the noise also started after about 2 hours when using the lowest "eco" mode one (basically, one loud "clack" per front sprocket full rev). Sometimes, pedaling in reverse for one full rev is fixing the issue, as if the chain was not engaged properly on the front sprocket.
I am sure it's not the chain, derailleur or anything else, as the noise stops as soon as the motor is switched off. The noise does not specifically happen either when changing gears, which are changing fine and the chain does not have to be changed yet.
I can see old threads regarding the Panasonic motor having similar issues, but this is an Impulse 2 Kalkhoff motor.
I am going to send my bike for a maintenance check to 50 cycles soon, but would be interested to know if other people have a similar issue with crank noise.
Thanks,
Tom
That sounds a lot like my noise. I have a 2013 agattu with the impulse 1 motor and usually hear the clack when I put a lot of pressure on the pedal, for example when in too high a gear, but it sometimes happens in other circumstances, and also with the pedal sensation. On one occasion I heard the noise when pushing down quite hard, then there was a total loss of resistance in the pedals for half a turn, then back to normal, which made me suspect the hub gears.I have a four year old Kalkhoff Agattu i8 HS and getting a very intermittent Clack sound - might do a couple of miles, then tye Clack from engine area and a slight sensation through the left crank.
Have replaced the rear wheel with another which I know to have perfect gears and still getting intermittent Clack.
Sounds as if a "missed gear" has occurred, but it's n the engine area.
I'm disappointed too, but I wouldn't call it a catalogue of disasters just yet. For one, my bike is still running after 1,100 miles (which isn't much, but it's already more reliable than two Yamaha Syncdrives in the Giant bikes that proceeded my Kalkhoff!), and two, even if it does fail that is not to say that every other motor is going to be the same.This story is just a catalogue of absolute disasters for what was a premium brand of pedelecs. More and more faults appear out of the woodwork, and all with relatively LOW mileage. Mrs O is going go have to start using her 'new' Impulse 2 Tasman before the warranty runs out!!! Mind you that only seems to get you a replacemwnt tht has a similar life expectancy.
It's going to be a LONG LONG TIME, BEFORE I EVEN CONSIDER BUYING OR RECOMMENDING KALKHOFFS to the many head-turners our old Pnaaonic powered models attract. Just hope they continue to serve us well as they hve done for the past 7 years and combined 30,000+ miles.
Disappointed and disillusioned.