I couldn’t agree more and yes I am an ex-people’s energy customer. I hated them after they failed to take adequate care of my personal data and had it stolen in a cyber attack.
They really are clueless and useless. At moment I, m not complaining...but honestly we, ve tried..
I dont use gas, and it seems like I've enjoyed the best experience.
For many years I was with EDF and had the benefit of quarterly electricity bills, but after not bothering to change for smallish savings, I finally did some four years ago, choosing Bulb.
And I've liked Bulb very much, not the cheapest but moderate prices, extremely well organised, great communicator and cracking online service, though insisting on monthly billing, They actually take note of anything I say and act on it immediately.
Sadly though I've learnt they are in some cash trouble, having asked the government for a cash bail out it's been refused. Hopefully they will be able to pull through so I'm hanging on with them, lobbing in the usual cash every month. Judging from other failures around here, if they fail I'll probably end up pushed back with EDF, so back to square one and all a waste of time.
As for Smart Meters, they are anything but. When still with EDF they decided they'd install one, but I told them not to bother since one couldn't work here. They work on the mobile phone networks but I have no signal here. They didn't listen, insisting they could get one working and installed it. Three months later after many attempts they finally wrote me apologising, saying they been unable to get it working.
Didn't worry me with Bulb. Their excellent website system meant it was no bother to feed a meter reading to them online every month and get an accurate bill. Eventually they also offered a smart meter, so I warned them likewise that it couldn't work here. They responded saying it was the latest compatible type so should work, so I then explained there was no signal for any smart meter to work. They immediately accepted this, putting a note on my account that I wasn't to be bothered again about them.
It's good service like this why I'll be sorry to lose them if they do fail.
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