Wonder how long this will take to complete?
When there are ongoing issues, investigations should be run so as to get the worst failings fixed as quickly as possible.
Response of NHS 111 to the COVID-19 pandemic
We have launched a national investigation into NHS 111’s response to callers reporting potential symptoms of COVID-19 during the pandemic.
NHS 111 is the 24/7 telephone and online service for people seeking advice and information about urgent medical problems. The NHS 111 telephone service adapted to the COVID-19 pandemic by introducing a COVID-19 National Response Service (CNRS).
The CNRS is a branch of the NHS 111 telephone service designed to assess patients, following an algorithm, reporting symptoms of coronavirus. The algorithm determines the appropriate management for the patient.
A key component of the CNRS was the COVID-19 Clinical Assessment Service (CCAS). When required the CCAS offered a remote clinical review to the assessment of patients reporting COVID-19 symptoms following their use of NHS 111.
CCAS was primarily formed of GPs returning to practice, sessional GPs and GP partners/salaried GPs with equipment and training offered to support high quality clinical triage.
Some patients calling NHS 111 with symptoms of coronavirus may have reached the core NHS 111 telephone service instead of the CNRS. In these cases, the call handler for the core NHS 111 telephone service would assess the patient, following the core pathway algorithm.
The national investigation will consider both the CNRS and the core 111 service’s response to patients reporting COVID-19 symptoms.
https://www.hsib.org.uk/investigations-cases/response-nhs-111-covid-19-pandemic/