The dangers of buying on-line.

[Gubbins]

agreed.
if in a similar case, I always get one of my technicians to call the customer back and stay in touch until the problem is resolved.

You have to be careful not to assume the technical skills of the end user. What is simple for one can be complex for another..
I am not one for threats and anger so I sent a polite reply to Wheelies expressing my disappointment with their reply and have now been passed on to someone else who has given a more appropriate response..

 

[Woosh]

You have to be careful not to assume the technical skills of the end user

that's why it's good to talk.
if the customer can't do it him/herself, then we'll call a local bike shop to arrange for the repair.

 

[EddiePJ]

Gubbins, do you know how to change brake pads?

If you do, and on the assumption that riding an eMTB off road, that you would also have a spare package that would include a new set of new brake pads, why not just fit them and see if it solves the issue.

Even if you don't have a new set sitting around, you could just swap the pads from front to back as reference.

And if you don't know, then now is your chance to learn. https://www.google.co.uk/#q=changing+mtb+brake+pads&safe=off&tbm=vid&*

.

 

[Woosh]

to be fair to gubbins, I was frantically trying to contact a customer this morning when I got a message on facebook that she tried to swap her pedals and they did not go in.

 

[Gubbins]

Gubbins, do you know how to change brake pads?

If you do, and on the assumption that riding an eMTB off road, that you would also have a spare package that would include a new set of new brake pads, why not just fit them and see if it solves the issue.

Even if you don't have a new set sitting around, you could just swap the pads from front to back as reference.

And if you don't know, then now is your chance to learn. https://www.google.co.uk/#q=changing+mtb+brake+pads&safe=off&tbm=vid&*

.

I don't carry spare pads... never thought I would need any! I had the idea that there would be some sort of warning before worn pads became an issue..
Any problems at all I just ring James at Ilkley Cycles, take it over and have a coffee while they deal with it.
Although I like the idea of self servicing I consider brakes an area to keep away from.

 

[EddiePJ]

to be fair to gubbins, I was frantically trying to contact a customer this morning when I got a message on facebook that she tried to swap her pedals and they did not go in.

I just hope that you got there before it was too late for her.

 

[Gubbins]

I am a big fan of customer service .. good or bad and will spend my money acordingly .
Yesterday I went to pcworld to buy a new pc and the asistant, thinking me an old fool than knows nothing, told me that the 1 year warranty is only for software and I would need a 3 year warranty from them for the hardware.. at £300 I might add..

 

[Woosh]

I just hope that you got there before it was too late for her.

yes, I did get her new number. She stopped after realizing that they didn't go in.
Still waiting for pictures of the thread but it should be OK. At least she can go out today with the bike.

 

[KTM Bike Industries UK]

I don't carry spare pads... never thought I would need any! I had the idea that there would be some sort of warning before worn pads became an issue..
.

you've just discovered the warning

There isn't enough fluid in the system to cope with moving the pads the increasing distance because they have worn out.

So new pads will solve it, or topping up the fluid. Either job is a lot easier than riding to the bike shop.

 

[Gubbins]

Ok will get some from halfords..
I suppose I should take the old ones with me... make sure I get the right ones.

 

[Izzyekerslike]

Ok will get some from halfords..
I suppose I should take the old ones with me... make sure I get the right ones.

Halfords hmm!

 

[Gubbins]

Halfords hmm!
View attachment 18055

Hmm indeed..

 

[Steve A]

I think i'd just bite the bullet, accept i goy it cheaper from Wheelies and take it to local shop. It's not going to cost much anyway.

 

[Gubbins]

Got some new pads from halfords, but had a problem getting them in.. Wouldnt go in the way they came out so had to unbolt the caliper, put them in and force them apart with a screwdriver. Now all seems ok, lever works if a little spongy but brake is binding a bit.. I assume this should come right when I ride it...
I have plenty of tools but my normal multi-tool (hammer) couldnt be applied ..

 

[IR772]

The disappointing bit about new brakes is that they are rubbish to start with.

Changed my back brake and thought I had greased it!

 

[EddiePJ]

No comment about using a screw driver to force the brake pistons back into the caliper.

Now for your next job.

 

[Gubbins]

No comment about using a screw driver to force the brake pistons back into the caliper.

Now for your next job.

No comment? What does that mean?

 

[Gubbins]

No comment? What does that mean?

Sorry. Just seen the video link.

 

[EddiePJ]

Actually, it is me that should and does apologize.

If you hadn't done it before, then you weren't to know.

I use two narrow wedge shaped pieces of wood when I do it. Using a wedge from top and bottom, keeps the push back in even, and being wood, the risk of damaging the brake piston is reduced.
I haven't come across anyone else that uses this method though.

 

[soundwave]

i use a chisel and some card board rapped round it as i got 4 pistons in mine