Statement from Bosch in relation to Classic line motors

[SRS]

It was you that I had in mind when I started the thread.

Eddie, thanks for bringing this to my and everyones attention.

I contacted martin@e-bikeshop, no messing about. He gave me the option of taking my bike to him complete or just sending the motor back.

I opted to remove the motor. A process that takes about 5 minutes and is a very simple. Shipped it to him, a week later a new one has arrived.

I've not fitted it as yet but I have no reason to expect it not to work.

As I understand, the motor had to be returned to the Germans before a new one could be sent out. Very quick indeed.

I don't know why but I expected some sort of Bull Shtt to come into play somewhere along the line. Mainly because that seems to be the modern way of things.

Not so, Martin had said that if I bought a bike from him, I'd be looked after in the event of any problems. True to his word, I have received excellent hassle free service.

Thanks Martin

 

[Gubbins]

Eddie, thanks for bringing this to my and everyones attention.

I contacted martin@e-bikeshop, no messing about. He gave me the option of taking my bike to him complete or just sending the motor back.

I opted to remove the motor. A process that takes about 5 minutes and is a very simple. Shipped it to him, a week later a new one has arrived.

I've not fitted it as yet but I have no reason to expect it not to work.

As I understand, the motor had to be returned to the Germans before a new one could be sent out. Very quick indeed.

I don't know why but I expected some sort of Bull Shtt to come into play somewhere along the line. Mainly because that seems to be the modern way of things.

Not so, Martin had said that if I bought a bike from him, I'd be looked after in the event of any problems. True to his word, I have received excellent hassle free service.

Thanks Martin

And there is a lesson to us all!!
My situation is that I bought mine from LBS and having given them the information, I am waiting whilst they are attempting to contact Bosch for instruction on how to deal with it.
Want to buy an e-bike? Go to an e-bike shop!!

 

[KTM Bike Industries UK]

And there is a lesson to us all!!
My situation is that I bought mine from LBS and having given them the information, I am waiting whilst they are attempting to contact Bosch for instruction on how to deal with it.
Want to buy an e-bike? Go to an e-bike shop!!

whilst that is often true, I can give you many many examples of eBike shops who haven't been able to help customers with basic things like - brakes, suspension, wheel truing etc etc. And many of these things are more likely to need servicing than the e, bit of the bike.

So don't "just" buy from an eBike shop, find a good shop and spend you're money with them. They might be specialist in electric bikes, or they might be a shop that also sells eBikes, the level of service and experience is not to be prejudged by anything as simple as them claiming to be an eBike shop.

 

[Gubbins]

whilst that is often true, I can give you many many examples of eBike shops who haven't been able to help customers with basic things like - brakes, suspension, wheel truing etc etc. And many of these things are more likely to need servicing than the e, bit of the bike.

So don't "just" buy from an eBike shop, find a good shop and spend you're money with them. They might be specialist in electric bikes, or they might be a shop that also sells eBikes, the level of service and experience is not to be prejudged by anything as simple as them claiming to be an eBike shop.

Because I am unwilling to spend this sort of money on an internet purchase, I did just that..
I went to a reputable local bike shop that also sold and still sells E-Bikes. They let me try one (impressive) They sell a lot of mid to high end cycles, they are really good with repairs and stuff, I can ring and book a slot for "while you wait servicing" they know their stuff and nothing is ever too much trouble..
My issue with the Bosch popping noise became a problem only because the shops best efforts failed to get any sort of help or support from either the bike manufacturer or Bosch with each advising to consult the other and then denying that the fault existed!. Any other bike related problem they deal with efficiently, but without some sort of support network and expertise/training on the electronics side, the best will in the world is not enough.
I advised them of the drive slip thing about 2 weeks ago and they are in the process of contacting Bosch to see how to proceed with it, which I am sure they will, whereas outlets such as yours and Martins would just deal with this as a matter of course. as per the OP
I do take your point though that an e-bike specialist is not necessarally an expert in the mechanical workings of a bicycle, and one shouldn't generalise by saying they are all the same, but I also think it is unlikely that your local bike shop that sells e-bikes will have a technician that has been trained to deal with the electronic side..
I did ask this question before I bought it and was assured (as they had been) that there were no serviceable parts in the Bosch unit and it didn't need any servicing at all throughout its long and trouble free life.

 

[shemozzle999]

Maybe better to buy from a dealer who is also a Bosch/Yamaha service centre like:

http://www.damianharriscycles.co.uk/brands/haibike/electric-bikes

"Haibike are the market leader in performance Electric Bikes. Haibike are designed and made in Germany with many types of E-Bikes available like ladies & gents Hybrid Bikes right up to Downhill full suspension mountain bikes. They are two different Motor options one made by Bosch and the other made by Yamaha. These systems all come with a Two year warranty. We are one of the only service centers in the UK for Bosch & Yamaha so you know when you buy your Haibike from us you will have peace of mind. We have many Demo Haibikes so you can try before you buy."

 

[martin@onbike]

[QUOTE Maybe better to buy from a dealer who is also a Bosch/Yamaha service centre like:

http://www.onbike.co.uk/electric-bikes-category/haibike-electric-bikes

"Haibike are the market leader in performance Electric Bikes. Haibike are designed and made in Germany with many types of E-Bikes available like ladies & gents Hybrid Bikes right up to Downhill full suspension mountain bikes. They are two different Motor options one made by Bosch and the other made by Yamaha. These systems all come with a Two year warranty. We are one of the only service centers in the UK for Bosch & Yamaha so you know when you buy your Haibike from us you will have peace of mind. We have many Demo Haibikes so you can try before you buy."][/QUOTE]

 

[shemozzle999]

http://www.bosch-ebike.de/en/service/dealer_locator/dealer_search.html

 

[martin@onbike]

The Bosch link is seriously outdated unfortunately....maxtrack and 50 cycles as BH dealers, and OnBike at the old address....and no Bosch service centres showing in the UK

 

[Electrifying Cycles]

We are also a Yamaha and Bosch service centre. We recently added Haibike to our range and our first bike has just arrived.

There are quite a few Bosch certified dealers even if the link does not show it. I would guess less for Yamaha but expect this will increase in time. Perhaps certified dealers including us should make this clear, I will be reflecting this in our new website update.

David

 

[Gubbins]

Is there a UK bosch service centre that all the smaller bike shops cam access?

 

[KTM Bike Industries UK]

Not sure why smaller shops would need one in the UK anymore than larger ones?

The units are generally not supposed to be serviced, so if something needs replacing it goes back to Bosch... small or large shops the system is the same.

And as shown above it works perfectly well. A good dealer is used to the systems, because its the same for pretty much all branded cycle components.

 

[shemozzle999]

Any dealer know if the "replacement motors" from the Magura service centre are brand new units or refurbished units?

 

[Martin@e-bikeshop]

I contacted martin@e-bikeshop, no messing about. He gave me the option of taking my bike to him complete or just sending the motor back.

I don't know why but I expected some sort of Bull Shtt to come into play somewhere along the line. Mainly because that seems to be the modern way of things.

Not so, Martin had said that if I bought a bike from him, I'd be looked after in the event of any problems. True to his word, I have received excellent hassle free service.

Thanks Martin

No problem at all Ian, like you say we are here to look after you, not something every dealer can do efficiently, if at all. We are pestered on a daily basis with other dealers (no names mentioned) asking advice on issues like this. My answer is always, please learn how to support the products you sell.

So much so, that if you phone the Bosch UK office at present, they will direct enquiries through to me. Something I need to speak to them about as it gets frustrating and we don't have the time to support everyone where a dealer has let them down. We like to focus on our own customers.

This is elaborated all over our website, however we still get some purchasing elsewhere and then crying wolf to us when a problem arises after our support. I have to say no and then they try make us out to be the bad guys for not helping! I have done a few 'favour' jobs before to help people out, in the hope that they will think twice about purchasing through a proper eBike shop in the future. But that opens up a can of worms as they then rely on you, and I become the go-to-man as I helped them previously. :/

Any dealer know if the "replacement motors" from the Magura service centre are brand new units or refurbished units?

In all the warranty cases I have dealt with its always 100% brand new components back from Bosch, they are very good for this. This also applies to the replacement Classic+ motors.

All the best guys!
Martin

 

[Gubbins]

No problem at all Ian, like you say we are here to look after you, not something every dealer can do efficiently, if at all. We are pestered on a daily basis with other dealers (no names mentioned) asking advice on issues like this. My answer is always, please learn how to support the products you sell.

So much so, that if you phone the Bosch UK office at present, they will direct enquiries through to me. Something I need to speak to them about as it gets frustrating and we don't have the time to support everyone where a dealer has let them down. We like to focus on our own customers.

This is elaborated all over our website, however we still get some purchasing elsewhere and then crying wolf to us when a problem arises after our support. I have to say no and then they try make us out to be the bad guys for not helping! I have done a few 'favour' jobs before to help people out, in the hope that they will think twice about purchasing through a proper eBike shop in the future. But that opens up a can of worms as they then rely on you, and I become the go-to-man as I helped them previously. :/



In all the warranty cases I have dealt with its always 100% brand new components back from Bosch, they are very good for this. This also applies to the replacement Classic+ motors.

All the best guys!
Martin

It will be interesting to see how my warranty claim through a respected (non e-bike) Bike shop compares with how Martin has been able to deal with his customer here.. This job seems to have been sorted in a week, but I suspect that adding on initial correspondence it may have been slightly longer.
My initial phone contact with the service dept at LBS was on 7th Feb with a follow up email containing bike serial number date of purchase etc sent next day....

 

[SRS]

It will be interesting to see how my warranty claim through a respected (non e-bike) Bike shop compares with how Martin has been able to deal with his customer here.. This job seems to have been sorted in a week, but I suspect that adding on initial correspondence it may have been slightly longer.
My initial phone contact with the service dept at LBS was on 7th Feb with a follow up email containing bike serial number date of purchase etc sent next day....

You are right, it actually took 10 days including a couple of emails back and forth. In fact Martin booked up the shipping to German before I'd even got the motor off the bike.
I had to quickly get it unbolted and shipped to him on an overnight service.

 

[KTM Bike Industries UK]

More than happy to read a good advert, but in the interests of spoiling a good story with some facts... can you please explain this.

So much so, that if you phone the Bosch UK office at present, they will direct enquiries through to me. Something I need to speak to them about as it gets frustrating and we don't have the time to support everyone where a dealer has let them down. We like to focus on our own customers.

Martin

Which UK Bosch office is this?

 

[Martin@e-bikeshop]

More than happy to read a good advert, but in the interests of spoiling a good story with some facts... can you please explain this.



Which UK Bosch office is this?

Why don't you pretend to be the customer... Google for Bosch, call them and then maybe we can have a chat?

 

[EddiePJ]

That has just made my day. Just to clarify Martin, are you saying that you are saying that you are the UK office for Bosch? A yes or no answer will do.

 

[Spencer Ivy]

All of us selling Bosch and Yamaha driven bikes will (should!) have received training in setting up, maintaining and fault diagnosing. As a Raleigh / Cyclelife dealer we (along with many others) attended the same courses as Martin recently. Of all the dealers out there Martin does a great job and has the confidence of most of us to do a thoroughly professional job and market the Bosch motors to the public. I do hope when (if) we get any problems with a Bosch component they don't refer me to him !!

 

[KTM Bike Industries UK]

Why don't you pretend to be the customer... Google for Bosch, call them and then maybe we can have a chat?

Martin.... just an answer would have been good.

Because I know what Bosch say about you... if you want me to quote them here I can.