Statement from Bosch in relation to Classic line motors

Not sure if this has already been picked up upon, but the following could be of interest to Bosch Classic line motor owners. http://www.bike-eu.com/Sales-Trends/Retailing/2015/2/Bosch-Starts-Replacement-Program-Classic-Line-1697763W/?cmpid=NLC%7Cbike_eu%7C2015-02-03%7CBosch_Starts_Replacement_Program_Classic+_Line

This is of interest,,, I have had the clunkies (now fixed thanks to Martins bike shop) and have had the occasional slip of drive that feels like the chain has jumped a tooth or cranks have gone round a quarter turn when I know the chain hasnt slipped (very occasional so not been too worried about it) I am sure mine is a classic line, just not sure what the + in "Classic+" means

not sure what the + in "Classic+" means

 

+ faults?

.

+ faults?

.

Amusing.. but not helpful...... Oh heck! Are we charged for emoticons?

and have had the occasional slip of drive that feels like the chain has jumped a tooth or cranks have gone round a quarter turn when I know the chain hasnt slipped (very occasional so not been too worried about it) I am sure mine is a classic line, just not sure what the + in "Classic+" means

 

Do you happen to have an SRAM DD3 rear hub on the bike?

Ah.. Not that technical so dont know....

One of these. https://www.sram.com/sram/urban/products/sram-dd3-24

Oh no nothing like that. It's a typical 9 speed shimano.

Sorry phill, I hadn't spotted that you had your bike listed at the bottom of your posts. I can see that it doesn't now. I was going to suggest the slippage could have been the rear hub, had you had a DD3 fitted.

It's just odd and I hadn't even thought about it until I read this post,just thinking it was something e bikes did.

Not sure if this has already been picked up upon, but the following could be of interest to Bosch Classic line motor owners. http://www.bike-eu.com/Sales-Trends/Retailing/2015/2/Bosch-Starts-Replacement-Program-Classic-Line-1697763W/?cmpid=NLC|bike_eu|2015-02-03|Bosch_Starts_Replacement_Program_Classic _Line

Thanks Eddie

 

This is of interest as I have suffered this loss of drive several time.

I'll look into it.

It was you that I had in mind when I started the thread.

For everyones attention its all motors that look like this:

Mine doesnt look exactly the same as it has three grooves on it...

[ATTACH=full]10513[/ATTACH] Mine doesnt look exactly the same as it has three grooves on it...

 

It's the same unit. They just fitted a plastic side cover with the chrome ring on to jazz them up a bit, I prefer mine without the cover fitted.

Just emailed bike shop to see if they will take it on.

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Here you go flapajack.

 

 

http://i973.photobucket.com/albums/ae217/eddiejefferies/Capture2_zps8e7452dc.jpg

Thanks Eddie. I have a Kalkhoff BS10 with the old (pre 2015 normal size drive sprocket). Is this a Classic+ Lune motor? Haven't used it enough last year to really expecting problems but being pre-warned of potential failure is not abad thing.

It was you that I had in mind when I started the thread.

 

Eddie, thanks for bringing this to my and everyones attention.

 

I contacted martin@e-bikeshop, no messing about. He gave me the option of taking my bike to him complete or just sending the motor back.

 

I opted to remove the motor. A process that takes about 5 minutes and is a very simple. Shipped it to him, a week later a new one has arrived.

 

I've not fitted it as yet but I have no reason to expect it not to work.

 

As I understand, the motor had to be returned to the Germans before a new one could be sent out. Very quick indeed.

 

I don't know why but I expected some sort of Bull Shtt to come into play somewhere along the line. Mainly because that seems to be the modern way of things.

 

Not so, Martin had said that if I bought a bike from him, I'd be looked after in the event of any problems. True to his word, I have received excellent hassle free service.

 

Thanks Martin

Eddie, thanks for bringing this to my and everyones attention.

 

I contacted martin@e-bikeshop, no messing about. He gave me the option of taking my bike to him complete or just sending the motor back.

 

I opted to remove the motor. A process that takes about 5 minutes and is a very simple. Shipped it to him, a week later a new one has arrived.

 

I've not fitted it as yet but I have no reason to expect it not to work.

 

As I understand, the motor had to be returned to the Germans before a new one could be sent out. Very quick indeed.

 

I don't know why but I expected some sort of Bull Shtt to come into play somewhere along the line. Mainly because that seems to be the modern way of things.

 

Not so, Martin had said that if I bought a bike from him, I'd be looked after in the event of any problems. True to his word, I have received excellent hassle free service.

 

Thanks Martin

And there is a lesson to us all!!

My situation is that I bought mine from LBS and having given them the information, I am waiting whilst they are attempting to contact Bosch for instruction on how to deal with it.

Want to buy an e-bike? Go to an e-bike shop!!

And there is a lesson to us all!!

My situation is that I bought mine from LBS and having given them the information, I am waiting whilst they are attempting to contact Bosch for instruction on how to deal with it.

Want to buy an e-bike? Go to an e-bike shop!!

 

whilst that is often true, I can give you many many examples of eBike shops who haven't been able to help customers with basic things like - brakes, suspension, wheel truing etc etc. And many of these things are more likely to need servicing than the e, bit of the bike.

 

So don't "just" buy from an eBike shop, find a good shop and spend you're money with them. They might be specialist in electric bikes, or they might be a shop that also sells eBikes, the level of service and experience is not to be prejudged by anything as simple as them claiming to be an eBike shop.

whilst that is often true, I can give you many many examples of eBike shops who haven't been able to help customers with basic things like - brakes, suspension, wheel truing etc etc. And many of these things are more likely to need servicing than the e, bit of the bike.

 

So don't "just" buy from an eBike shop, find a good shop and spend you're money with them. They might be specialist in electric bikes, or they might be a shop that also sells eBikes, the level of service and experience is not to be prejudged by anything as simple as them claiming to be an eBike shop.

Because I am unwilling to spend this sort of money on an internet purchase, I did just that..

I went to a reputable local bike shop that also sold and still sells E-Bikes. They let me try one (impressive) They sell a lot of mid to high end cycles, they are really good with repairs and stuff, I can ring and book a slot for "while you wait servicing" they know their stuff and nothing is ever too much trouble..

My issue with the Bosch popping noise became a problem only because the shops best efforts failed to get any sort of help or support from either the bike manufacturer or Bosch with each advising to consult the other and then denying that the fault existed!. Any other bike related problem they deal with efficiently, but without some sort of support network and expertise/training on the electronics side, the best will in the world is not enough.

I advised them of the drive slip thing about 2 weeks ago and they are in the process of contacting Bosch to see how to proceed with it, which I am sure they will, whereas outlets such as yours and Martins would just deal with this as a matter of course. as per the OP

I do take your point though that an e-bike specialist is not necessarally an expert in the mechanical workings of a bicycle, and one shouldn't generalise by saying they are all the same, but I also think it is unlikely that your local bike shop that sells e-bikes will have a technician that has been trained to deal with the electronic side..

I did ask this question before I bought it and was assured (as they had been) that there were no serviceable parts in the Bosch unit and it didn't need any servicing at all throughout its long and trouble free life.

Maybe better to buy from a dealer who is also a Bosch/Yamaha service centre like:

 

http://www.damianharriscycles.co.uk/brands/haibike/electric-bikes

 

"Haibike are the market leader in performance Electric Bikes. Haibike are designed and made in Germany with many types of E-Bikes available like ladies & gents Hybrid Bikes right up to Downhill full suspension mountain bikes. They are two different Motor options one made by Bosch and the other made by Yamaha. These systems all come with a Two year warranty. We are one of the only service centers in the UK for Bosch & Yamaha so you know when you buy your Haibike from us you will have peace of mind. We have many Demo Haibikes so you can try before you buy."