PSWPower after sales service is terrible, it seems to be one Chinese lady who's job is mainly to deal with complaints by putting them off and questioning PSWPowers liability. I bought A 350w TSDZ kit from them after reading about PSWPower being a reputable Chinese company to deal with and when i received the kit i fitted it and then found the LCD display was faulty. I couldn't access the part of the menu That sets wheel size, MPH or KPH etc and when i complained(nicely of course) the response was very hostile, first it was my fault and i wasn't doing it right, so i had to send her a photo of the LCD and the error code it generated, i hadn't connected it right was the next excuse, FFS how can you connect one connection wrong. I requested a replacement at which point she said she had to consult the engineers at the factory. So far this had taken a month because i learnt very quickly that you have to be very precise in your emails to her and keep sentences very short and to the point and she would then take several days to a week before sending the reply. Eventually after about another 6 or 7 photos taken at the request of the factory, they asked me to return it at my expense which i did but i was not happy i can tell you.
They replaced it quite quickly after getting the defective LCD display, it only took about 3 weeks all told BUT it arrived broken, one of the nubbs that allow the display to swivel was snapped off and it was not repairable, Trust me if i could have repaired it I would have and i'm quite a handy guy, so after more Emails and photo's etc, my patience was exhausted at this point and i got quite cross(to no avail), they eventually agreed the return of the broken display(another £10 postage).Weeks later i got the replacement, it wasn't broken, but i dont know if it worked or not because they sent one with the wrong size lead. If you get the model with the brakes its a larger connector than the non brake version.
As you can imagine i was absolutely fuming, but you have to bite your tongue as the girl you are dealing with is only an employee and doing what she see's as her job, Anyway to cut a long story short, i refused to pay any more postage and they sent me the correct display with the correct lead and everything is fine now(i reinforced the nubbs with epoxy as insurance against them breaking), it only took five and a half months all told.
I deal with Chinese companies all the time and find them both courteous and accommodating especially when it come to saving me import charges etc BUT PSWPower is the worst by a very long chalk that i have had to deal with.
, just thought the more recent posts might hold some real time experiences from other users.
