Ebico was excellent when I joined in 2007: no standing charges, flat rate, cheap, truly great service. Alas no longer - received this today. Abandoned to Octopus! Oh well, at least I've convinced Octopus to accept cash now, instead of Direct Debit - that only took 3 months. That there are no other "not for profit" energy companies is saddening.
Hi there,
We partnered with Octopus Energy in 2021 to bring good value and sustainable warmth to Ebico Living customers, with the best-in-class customer service they deserve.
We’re proud to have delivered in that mission — whilst maintaining a 5 star rating for our customer service.
Looking ahead, given the great changes in the home energy market, we have concluded that our home energy supply offers are no longer the most effective means for advancing our social and environmental objectives.
So, from 31st March 2024, Ebico Living will be withdrawn, but you’ll continue to be served by the experts at Octopus Energy, as an Octopus Energy customer with Octopus Energy continuing its good work in renewable energy and customer service.
How will this change affect me?
You don’t need to do anything
You’ll continue to enjoy the same level of service and value you have come to expect — Octopus Energy has just been awarded a record 7th year as a Which? Recommended Provider.
The contact details you use today will continue to work, so it will be just as easy to get in touch.
As a not-for-profit social enterprise, supporting UK households to cut costs and carbon remains our central purpose at Ebico.
We would like to take this opportunity to thank you for your support as an Ebico Living customer and we know that Octopus Energy offer you a warm welcome.
Kind regards,
The Ebico Living team
Hi there,
We partnered with Octopus Energy in 2021 to bring good value and sustainable warmth to Ebico Living customers, with the best-in-class customer service they deserve.
We’re proud to have delivered in that mission — whilst maintaining a 5 star rating for our customer service.
Looking ahead, given the great changes in the home energy market, we have concluded that our home energy supply offers are no longer the most effective means for advancing our social and environmental objectives.
So, from 31st March 2024, Ebico Living will be withdrawn, but you’ll continue to be served by the experts at Octopus Energy, as an Octopus Energy customer with Octopus Energy continuing its good work in renewable energy and customer service.
How will this change affect me?
You don’t need to do anything
You’ll continue to enjoy the same level of service and value you have come to expect — Octopus Energy has just been awarded a record 7th year as a Which? Recommended Provider.
The contact details you use today will continue to work, so it will be just as easy to get in touch.
As a not-for-profit social enterprise, supporting UK households to cut costs and carbon remains our central purpose at Ebico.
We would like to take this opportunity to thank you for your support as an Ebico Living customer and we know that Octopus Energy offer you a warm welcome.
Kind regards,
The Ebico Living team