@RobF -I'm inclined to agree with
@d8veh. You'd have a stronger argument if the wheels had failed in a similar manner but they have not.
Also I am taking my wheel to a local shop to be fixed, not the manufacturer. The LBS didn't blink twice about the fact it had a hub motor in it so I don't accept your argument that these wheels are non-standard and difficult to repair.
I don't accept that all my problems would evaporate had I bought a crank drive. I suspect I would still suffer wheel issues, electrical problems, chain and sprocket wear and all the other normal issues that come with riding a bicycle.
If you have any stronger evidence to support your theory then I'd like to hear it as I am interested in improving the reliability of my bikes -hence when I mentioned finding a rim with eyelets above.
It's not really an argument, fixing a standard bicycle wheel is a lot simpler.
My local bike shop keeps a few built wheels in stock, or there's always a secondhand bike knocking around which could be cannibalised.
You could order a standard wheel from any bike shop, and get your choice from a wide selection in a couple of days.
You could go to a specialist such as Spa, who will build/pull one of their wheels off the shelf which would be specced for your use.
As you've found, as ebikes get a tiny bit more popular, bike shops are prepared to have a go at a motor wheel, but the 'off the shelf' point still stands.
And the other poster with hub wheel problems felt compelled to go across the Pennines to the bike's importer.
Then there's the greater likelihood of such a wheel failing in the first place.
With the best will in the world, an OEM motor hub wheel that retails for £75 is not going to be good quality.
You may know, but you could expect thousands of maintenance free miles from a branded ordinary wheel, such as a Shimano or Mavic.
Wheels are just one part of bike reliability.
All I'm really saying is buying a hub motor bike for a commute is not the obvious decision some on here think it is.