So you are trying to baby sit the consumer.Another Kiwi....I do get it,but the publicity from G-tech would suggest that you can Wizz up steep hills with minimal rider input and still maintain 30 miles range. It doesn't say you need to keep to the flat and put Wiggo to ride it,even Wiggo uses gears to get up hills on a vanilla bike.
If you search back there was a Pedelecs member who sent one back because it didn't do what it said on the tin!
KudosDave
"Put off by the thought of struggling up hills?"
"Hills will feel flatter, you’ll be able to explore further and arrive fresher with our electric bike."
Where are you reading steep?
Anyone who has done a bit of riding and who looks at that bike with its one speed set-up knows what kind of terrain it is made for and the kind of rider it is made for.
People who don't understand and who put full trust in advertising copy and are not happy will always exist. But doesn't the bike have a 14 day trial period? There is no problem here in my view. Without this trial period unhappy clients would be within their rights to ask for consumer protection for fraudulent advertising, if "steep" had been mentioned.