New charger

[pippyecs]

Hi there , googling cyclamtic brought me here but I see it is an all bike forum , I simply need a charger for my bike two chargers and neither will work ...I was looking to call cyclamatic but I can't find a number . I don't drive and rely on my bike for everything . I had no idea the charger could just conk out on me ..the battery is fine . Any numbers or links would be greatly appreciated . THANKS for any help .

 

[Fat Rat]

Hi
Welcome to the site

 

[pippyecs]

Hi Fat Rat , thankyou

 

[cyclebuddy]

I'm pretty sure Sports HQ are the importers/brand owners of Cyclamatic ebikes. Their website is here, with contact phone/address on their "contacts" page:

Electric Bikes

Cyclamatic were one of the very first electric bike brands to bring the benefits and pleasures of e-bike ownership to the mass market in the UK. Whether you are looking for a mountain style electric bike or a range of city or folding electric bikes we've got one for you and all at factory direct...

www.thesportshq.com

 

[Nealh]

The fact two charges don't work is a bit strange and suggest the issue may lie with the battery.
Firstly a digital meter (<£10) is needed to test the battery and charger voltage.

Plug the chargers in to the wall and switch on, a meter will then tell you the voltage at the output DC connector. If no voltage is registered then an internal charge fuse (if fitted is blown) or the fuse in the main plug has blown.
24V charger should give a reading of 29.4v and a 36v charger should give a reading of 42v.

Like wise check the battery discharge output with a meter to confirm the voltage registering. If the battery cells are out of balance or the any cell group voltage is low then the internal electronic PCB ( The BMS) will not allow charging to commence.

Simply saying the battery is fine doesn't carry much value with out definite voltage readings offered.