I can understand them thinking that, since cracked battery casings through dropping them are not uncommon, I've suffered two.The damage to the case was in their opinion caused by the battery being dropped (although I have not dropped it!) and therefore would not be covered by the warranty.
I agree John, the powder coat finishes are superior, and I hate the plastic decals. Not sure it is all costs pressures from the competition. I have the view that some developments, e.g belt drives, automatic gears, pauses to drive when gear changing, are merely a method to a). Just a complication which can be something else to go wrong (correct hub gear riding style is all that's needed with a pause whilst changing or b). More likely i suggest it is a means to increase the asking price yet further. Kalkhoff bikes are getting progressively dearer. Never been a first adopter, hence buying a new bike with a chain before they are all belt drives. For me, the advantages are minimal. Chains serve me well enough and are easy to replace and, if needs be, mend on the hoof.My Agutta Impulse 1 2013 model is built like the proverbial brick building and has a very good and durable powder coated paint finish. But when I looked at the current Pro Connect models a few months ago I thought the paintwork looked a bit ordinary in comparison.
It might be that with competition and cost pressures they are cutting corners a bit more perhaps? The Impulse batteries seem to have a few issues too. But of all the ones sold you tend to hear only about the problem ones, so who knows really? Certainly most of the competition have their problems as well, and you read of real horror stories with some.
I agree with your thoughts. There wasn't a lot wrong with the older Panasonic driven Kalkhoffs. They are powerful, look good, retain their appearance thanks to tough build and paint standards, and the drive train being 1/8 is cheap to maintain and virtually indestructible too.I have to say that I am becoming a but less impressed with Kalkhoff bikes lately, having been a keen advocate of some excellent bikes. We bought a Tasman recently as a reserve for y wife's ProConnect when it gets beyond it's time (hopeful a good while yet).
Our original Panasonic motored bikes, two ProConnects and ProConnect S have been practically faultless, over a total of near on 30,000 miles split between the three bikes and still. On original batteries.. The bikes always attract attention when we are out, with really good proper paint jobs as opposed to cheap plastic decal and sticky-on aluminium K as badging on the Tasman. The old bikes are head-turners. We get into many conversations and have always extolled the benefits of both pedelecs and Kalkhoffs in particular. Given early experience of, and some reports on this site, my confidence in recommending the latest brood of Kalkhoffs has been coloured. I shall be offering caution in recommending the latest bikes, and will advise that finding a little-used older Panasonic model a better option, particularly for novice pedelecers.
Some of the development of the Kalkhoff brand had been just for development's sake. I think the build quality is poorer, The decals are cheap, the battery suspect, and other niggling issues. It is poor that I have to make a 180 mile round trip to Shoreham, to have the software altered because the wheel size is incorrectly set to 28" instead of 26" of my wife' model. It has to be reset, because itincorrectly reduces by more than 5% the assist speed, and overestimates the distance travelled. This should be sorted by Quality Control at Kalkhoff, or even better, a proper Quality Check by 50cycles, BEFORE sending the bikes out. The pre delivery check at best looks cursory. We have conflicting advice from 50cycles as to whether the battery terminals should float (be loose) in the battery compartment.
I really don't understand why you couldn't get up certain hills on a Panasonic bike. My bike feels like it would climb anything and no hill has ever defeated me or the bike. And believe me, it has climbed some long and very steep hills.I found the old Panasonic motor too weak to get me up hills that I could get up with a basic Bafang SWX hub-motor. It's not got nearly as much torque as a Kalkhoff Impulse motor, not even as much as the weaker first version by a long way. They're only really suitable for light people.
There definitely is a technique to riding the early Panasonics. The motor cuts out on pedal cadence, not road speed. You can therefore be riding quite slowly up hill and find that the motor cuts out if you rotate the pedals too fast. Also, if your cadence drops below a certain level the motor will cut out. The two points are quite wide apart, but you do need to work with the gears to some extent to keep cadence in the sweet spot. Once mastered, which doesn't take long, these old agricultural machines are a match for the newer bikes.I tried two different ones at Presteigne. After the first one, they told me I was pedalling wrong. I took their advice on the second one, but it was the same. It completely stalled out on the test hill. I got up it on every other bike that I tested. The Bosch flew up it. Funkylyn found the same when she tested one. I was quite fit then. I managed the tour on the previous day on my 250w Bafang, and that had a lot of very steep hills, some quite long.
Last week, I went out on a 50+ mile ride. I was on my 24 Volt 7 year old Panasonic crank driven Kalkhoff, my friend was riding a Kalkhoff Pro Connect 11 speed with Impulse 2 motor. The bike is less than a year old. I've also ridden this bike.Reference to some of the foregoing comments I do think that some e-bikers who are 'old hands' at this pedelec lark are a little out of touch with how much improvement in performance is available from the current developed e-bikes.
When I first started riding pedelecs our 24 volt bikes seemed ok but recently test riding a 24 volt old stock against a BPM motored bike the difference is considerable.
The point I am making is that it is easy to become comfortable with a bike and if not testing bikes every year not realise that the older technology has been considerably upstaged.
That was the advantage of the Redbridge event,it gave a long enough ride with hills to give a real feel of these bikes,the short test track at shows such as the NEC,without a proper hill,give a false impression of the bike.
Must do some more road shows next year.
KudosDave
An interesting perspective, I'm bound to say.I don't think the new bikes are really that far ahead of some of the older ones. I think my 2008 Kalkhoff was streets ahead of the competition back then. The competition may have made up some ground over the years, but overall I don't think things have moved on that much. In some cases, they have gone backwards, broken chains, miniature chain wheels, belts, shift assist are just a few.
The problems have come hand in hand with more powerful motors. Bicycles and their components are well engineered (Shimano etc), but ultimately they are purposely flimsy and light weight. They don't need to be beefy because in all but the small Ebike market, the power that they transmit comes from a human being and that is the main criteria in the design specification. With the advent of more powerful motors adding to the human effort, the bike coponents can no longer cope.An interesting perspective, I'm bound to say.
I think some of your remarks in your closing paragraph have merit, for example, the complexity now being added to simple mechanical processes is reminiscent of some motor industry 'progress' introduced over recent years which may have ticked some boxes but did little or nothing for the driving experience in most people's hands.
Bikes are fairly simple contraptions and those with the least component parts seem to go wrong the least. Keep it simple, I say.
Tom