Yes, and even if I get the reseller to take the bike back, I wont see it a for a few months. I made a big mistake buying from just a shop that does not specialise in bikes, anyways mistake made .. time to move on.
It is a good build bike overall, and yes I agree with you that I do need to find out where the issue lies. I will open up the motor and see, can you advise on what I am looking for etc, and can I use a multimeter to test anything inside the motor?
Perhaps I may even change the controller to a more better one as this motor is 250w/350w. So will need to do that anyways maybe?
My gut feeling is still I think overloaded the motor with going on pedal assist 5 up these inclines with my 27kg son on the back, so 80KG me, 23KG bike plus another 27KG = 130KG, when this motor states 100 kg max .. also when the motor cools down it is back to normal until it tries to tackle another incline .. flats are okay.