Paypal might fail me - I've read reports saying Paypal simply close the case against AliExpress after a time. If they do that, I'll be writing to the FCA.
After the seller kept copy/pasting the same reply over and over, then blocking me lol... I had a long chat with a AE rep last night. She wanted a screenshot of the lack of option to upload evidence in any form other than video, when trying to open a dispute. I said I couldn't do that, because they had locked the order. She said the order was locked because I had opened a case at Paypal. I had opened a case at Paypal because the AE site insisted that only video proof could be uploaded. She told me to close the Paypal case, said that I should have confirmed delivery of the item. I said I wouldn't that, because then there's no hope at all of ever get my money back, because their website insisted on video to open a dispute. On and on... I think it's a dark pattern, and only video upload would be accepted (no photo option) because I hadn't confirmed delivery. Evri sent me an email confirming delievery lol. I pointed out that the only browser on Windows 7 capable of viewing and facilitating the use of AliExpress was Vivaldi... not Firefox, Chrome or Opera. Told them they could be helping their sellers to swindle a larger customer base than they do now, with wider browser support. If that was a chat with a ebay rep, they would have opened a dispute with the seller and I'd have been refunded by now. The AE rep said she didn't have access to that function. She eventually got sick of me, tried to play for time, kept telling me to remain silent and hold the line... for the chat window to timeout... but because I have a tri-monitor setup I spotted it in time. I requested the issue be escalated higher up the food chain. She wanted my email address, I said she already had it, she said my email address was obscured in her view of the system. A bigger shark may or may not get in touch by email "within 2 working days". Fsck AliExpress.
I'm not fussed about a refund, just interested in how this goes. Out of a total of 4 orders on AliExpress, 3 have gone south. AliExpress is for sellers.