Electric Mountain Bikes: No one will buy one?!..

[soundwave]

also last time i spoke to martin via email long ago he said will honer the warranty with a dongle fitted.

if thats not the case any more it should state that on his site as its totally not on and taking the **** tbh

 

[Plasmadaddy]

Can we at least have a few details Jresa?

There's a few of us on here including me who have bought bikes from Martin.
I can't speak for any of the others but I'm TOTALLY confused now as to what would happen if there was a problem with my Haibike (Sduro so Yamaha engine) requiring a warranty claim.

There are those that say no problem and then posts like yours which indicate that the bike would be reduced to scrap!

Martin for one reason or another has disappeared and it makes me worry....

Cheers
P Daddy

 

[Alan Quay]

Thank you Alan everyone is entitled to their opinion as I am.

Not quite. If untrue, your 'opinions' constitute defamation (libel). I don't know for sure, but I'd guess that's against the rules of the forum, so you would not be entitled to air them here.

 

[dinger19]

Can we at least have a few details Jresa?

There's a few of us on here including me who have bought bikes from Martin.
I can't speak for any of the others but I'm TOTALLY confused now as to what would happen if there was a problem with my Haibike (Sduro so Yamaha engine) requiring a warranty claim.

There are those that say no problem and then posts like yours which indicate that the bike would be reduced to scrap!

Martin for one reason or another has disappeared and it makes me worry....

Cheers
P Daddy

Just as a suggestion for the people that have purchased a Haibike from Martin from ebike-shop get a thread started so collectively you can then try to get Haibike/Bosch to honour the warranty If you feel you have been duped or not explained that the warranty is void if a dongle is fitted.

 

[flecc]

Again the point I'm making if bikes are illegally accessorised should this not be stated be the retailer whoever they are?

No. There is no obligation whatsoever for a dealer to state whether an accessory or vehicle is illegal if used. In UK law the onus is entirely upon the user, not the supplier, which is why powered pavement scooters, mini-motos, non type-approved bicycle petrol motors etc have always been on sale here and remain so, despite there being no legal public use for them.

The point being that they only become illegal when used illegally, so only the user can break the law,
,

 

[soundwave]

i wish you would share with us what martin has said,done and asked you to do as this will cause a lot of problems for a lot of ppl buying from ebike shop and members on here.

 

[Gubbins]

Hi Paddy

First of all have you got a Dongle, if the answer is yes, then you have no manufacturer's warranty, Full Stop.

Check at the Sale of Goods Act.

If there's a problem in the first instance go to the retailer. They should sort out the problem at their expense not yours! (Martin expected me to do everything at my expense).

If the retailer ceases trading or the retailer refuses to help you then go to the manufacturer which for the Haibike is Winora/Raleigh again this should be covered under the Sale of Goods Act. However, if you have a Dongle fitted they have no obligation to rectify any problems.

I hope this helps?

When you say do everything at your expense do you mean the cost of returning the bike to him,,?

 

[Plasmadaddy]

Thanks Dinger

I don't feel that I've been duped per se.
So far Martin has been very very helpful and has answered all my after sales questions and queries without fail.

I ordered online so it's all been done via email. He's come back to me within minutes of my emails to him.
I've had no indication thus far that indicates I'd have a problem with Martin should anything more serious happen with the bike.

It's only when I read about experiences such as those had by Jresa that I get a little worried so some more detailed info would be really useful.

 

[Gubbins]

I am not surprised that Martin has "gone missing" after all prior to Jresa, joining in, this thread has been a sustained attack on him and his business . What could he possibly post on here without adding fuel to the fire.

 

[Plasmadaddy]

To clarify

Yes I do have the dongle although in my case there's no actual dongle! The override is done via the controller so there's no way of removing any hardware as such.

I ordered it as an "added option" when I ordered the bike on line and therefore just assumed I'd be covered if anything went wrong as it was dealer supplied and fitted.

My bad of course given the old adage about assumption!!!

 

[Plasmadaddy]

I am not surprised that Martin has "gone missing" after all prior to Jresa, joining in, this thread has been a sustained attack on him and his business . What could he possibly post on here without adding fuel to the fire.

Just a simple yes or no as to whether he'd repair under warranty (or not) bikes sold by him with dongles supplied and fitted at the time of purchase.

I guess it would just put people's minds at rest and perhaps give his sales a boost at the same time??

You're right it'd probably just fuel a massive row!

 

[Gubbins]

Just a simple yes or no as to whether he'd repair under warranty (or not) bikes sold by him with dongles supplied and fitted at the time of purchase.

I guess it would just put people's minds at rest and perhaps give his sales a boost at the same time??

You're right it'd probably just fuel a massive row!

As a concerned customer you might try contacting him outside the the forum...

 

[Plasmadaddy]

Likewise my friend and it was only when things went wrong I found out where I stood.

Thanks Jresa

It's just weird that some people haven't had a problem with Martin repairing bikes for them. Maybe that's why some people are asking for more details about your specific issue?

 

[Plasmadaddy]

As a concerned customer you might try contacting him outside the the forum...

Yup, you're absolutely right Phill!

 

[soundwave]

well its a rudy good job i never got my bike of him as id be going ape ****.

id run his shop over

 

[EddiePJ]

well its a rudy good job i never got my bike of him as id be going ape ****.

id run his shop over

Just as well that didn't get it from him, if you had intended to use a full suspension Haibike to do it.

It would fall apart and be worthless before you got there!

 

[Gubbins]

Hypothetical situation,
I buy a bike from Martin (which I am actually considering), or anyone .. I am 300 miles away and 3 months in the bike breaks..
So it has to be returned.. but who pays for it?. As far as the dealer is concerned it might by totally my doing, I may have crashed it,wrecked it , submerged it, etc... so I would expect to have to pay for the return, but have this refunded in the event that the breakdown was not in any way due to my misuse.
When Jresa says Martin expects her to deal with it at her expense, could it be something like the above perhaps?
Although sympathetic as I tried for 3 months to get my dealer to take responsibility, I cant help but feel that there is more to this than meets the eye..

 

[dinger19]

I would be very surprised if Martin didn't honour any warranty, even if he did so out of his own back pocket.

I would of thought that would depend on how many are going back to him faulty.

 

[soundwave]

Just as well, if you had intended to use a full suspension Haibike to do it.

It would fall apart before you got there!

 

[Gubbins]

Just as well, if you had intended to use a full suspension Haibike to do it.

It would fall apart before you got there!

Is that white cylinder on the floor a dongle?