Noted - thanks for that, new to e bikes so will continue to monitor any changes in performance. Queries are just queries and of course I've already lost one motor
The 'resistance' I am referring to is a sudden, what feels like tightening of the pedals immediately when I stop pedalling. It feels different to normal resistance while unassisted, and what follows when I start to pedal again is an unusually long delay before assistance kicks in.
Just stick your head through your office door and into the 50 Cycles workshop and ask your mechanic about the chain. He'll be able to offer advice. Get him to drop you a new motor in as well whilst you're at it,because that will need replacing before the chain.
No, we've got a third and it's gone already after 3 miles. Are new motors being fitted or are they reconditioned and fitted? What about the Nuvinci, how useless is that when your legs spin round like a washing machine. I'm ready for taking it to the tip and getting rid of this absalute nightmare and getting rid of the stress and constant nagging for repairs. Never again, I've spent thousands of pounds on other bikes and have only every had to upgrade them because new models come out or need one with additional milage. Disgusting high end product sold as a work horse yet is stone age, cheap, not fit for purpose product. My advice to 50 cycles would be to ditch the brand before they ruin your business.
We have the exact same issue. This is after 3 motor replacements, 3 software updates, broken display, broken Nuvinci and no motor assistance yet have been told that I should expect this with a ebike. Rubbish. I have purchases bikes from ebike direct, Oxygen hybrid, works perfectly. I've still got my Ebco Lifestyle from South Yorkshire bikes, and even a diamond pro. All working perfectly, never had any of these issues even one of the bikes that I was knocked off by a van didn't have these problems! Still awaiting for a response after they collected they bike Tuesday. I have been told I can have a partial refund by the Trading ombudsman and if not to take them to County Court.
I have contacted the ombudsman who are not contacting 50 Cycles. I am waiting for a reply but 50 cycles do not have to act on the ombudsman's recommendations. So will take action to court with it been a substantial amount of money. I have given them the premise of a partial refund and have got it recorded on a telephone conversation him refusing! I have tried to be reasonable. Good idea about watch dog, I'll contact them via email now. I have collected all emails and copied them into the ombudsman. Fingers crossed.
I have also moved away from kalkhoff and the impulse because of two motor failures.The bike i have now has the Bosch CX motor and so far no problems after being well used since february with a x3 dongle.
It's simply disgusting that Kalkhoff leave their customers high & dry like this after 2 years. You should reasonably expect a minimum of 5 years use from a bike cost in excess of £2000 & £3000 in some cases.
Somewhere on this forum in one of the kalkhoff threads i am sure that 50c posted that they would honour warranties for motors after the expiry time.
Nice bike from a quality firm with a proven motor. If it's crank drive with integrated battery also look at Bulls and BH Emotion. Both use the Brose motor."Does anyone feel able to recommend a good e-bike that doesn't cost the earth? I bought my Kalkhoff on the basis of its perceived quality. "
Made in Taiwan with a Yamaha motor, £2260 before negociation a discount
Warren Buffett was quoted as saying `it takes twenty years to build a reputation and five minutes to ruin it.If you think about that ,you`ll do things differently`.
