bosch warranty with 2nd hand motors

[soundwave]

pcg will now take over the warranty if the motor is still under 2 years old if the bike was bought 2nd hand and sort the warranty out for it.

Only performance vs. motor can be exchanged.
If the e-bike is not yet 2 years old, we can also take over the warranty processing.


http://www.pro-cycling-golla.de/Motor_und_Zubehoer/Antriebseinheit_Performance_25_km_h_artikel53b84c8b8ded1.html

so you can now buy a 2nd hand bosch bike and as long it still has warranty then pcg will sort it out with bosch to replace the motor.

 

[KTM Bike Industries UK]

I don't think you've understood that correctly.

They are saying they will sell you a motor, but that you need to give them your old one. It won't be a warranty replacement. You're buying it.

The bit about 2 years, just says, that if you're motor is under 2 years old it can be warrantied as normal.

 

[danielrlee]

I don't think you've understood that correctly.

They are saying they will sell you a motor, but that you need to give them your old one. It won't be a warranty replacement. You're buying it.

The bit about 2 years, just says, that if you're motor is under 2 years old it can be warrantied as normal.

Tenuous at the very least.

If a motor is 'purchased' as you state, what right do Bosch have to demand the old motor back first? Surely once you've purchased it, it's yours to do as you wish.

 

[KTM Bike Industries UK]

Tenuous at the very least.

If a motor is 'purchased' as you state, what right do Bosch have to demand the old motor back first? Surely once you've purchased it, it's yours to do as you wish.

The deal is if you want to buy a motor, Bosch have to have the other motor back. Its their game, they can make the rules.

I suspect this is because Bosch have pretty tight guidelines about who can use their motors to build bikes and you have to meet criteria to be an OEM builder. The motors aren't available to the public.

However its clear that outside the warranty period they have to do something to support customers. So they will allow you to buy a new motor, but the old one has to go back.

 

[danielrlee]

Definitely a case of "their ball, their rules". It's policies such as this that stops me from ever recommending a bike with a Bosch system to anybody.

 

[Woosh]

However its clear that outside the warranty period they have to do something to support customers. So they will allow you to buy a new motor, but the old one has to go back.

what happens if the customer has his motor nicked?

 

[KTM Bike Industries UK]

what happens if the customer has his motor nicked?

If the bike is stolen, they buy a new bike, surely?

 

[KTM Bike Industries UK]

Definitely a case of "their ball, their rules". It's policies such as this that stops me from ever recommending a bike with a Bosch system to anybody.

Yes, I see your point. I just can't see what the problem is with this policy.

Why would you want to keep the old broken motor?

Bearing in mind, I'm not Bosch, don't work for Bosch and we sell bikes with plenty of motor options. I just can't see the problem with this policy.

 

[Woosh]

If the bike is stolen, they buy a new bike, surely?

If the user can remove his motor to send to PCG then the thief can do just the same.
Nobody seems to lock their motor.

 

[KTM Bike Industries UK]

If the user can remove his motor to send to PCG then the thief can do just the same.
Nobody seems to lock their motor.

Well if that ever happened I'm sure it would be sorted by the shop that sold the bike. But taking a motor off a Bosch bike isn't a quick job, its not something you'd expect to see happening, the thief would be better stealing the frame, or the full bike.

But I think we're worrying about details here that aren't important really. In reality, if you need a motor, there are ways of sorting it with any dealer in the UK, you don't need to post it to Germany.

As always things like this are sorted with your local dealer, very easily.

 

[danielrlee]

Why would you want to keep the old broken motor?

It doesn't matter why and it's none of their business. I just do. Hypothetically speaking.

This is just a flavour of the type of policy that Bosch insists on enacting that totally puts me off.

 

[KTM Bike Industries UK]

It doesn't matter why and it's none of their business. I just do. Hypothetically speaking.

This is just a flavour of the type of policy that Bosch insists on enacting that totally puts me off.

yes, but you're worrying about a hypothetical problem that doesn't exist. Its like being offended on someone else's behalf.

In reality, its not a big deal.

 

[danielrlee]

I'm someone who would never buy an Apple product either. Maybe that tells you more than I could explain about my dislike of this policy.

All this is silly really since they never insisted I returned the old knackered motor in my Bosch drill when I purchased a new one outside of warranty.

 

[flecc]

I just can't see the problem with this policy.

I can see one problem. Two years is not a reasonable life for an expensive e-bike motor and a court can and almost certainly will rule the supplier bear a proportion of the replacement cost if the life is considered inadequate. Such rulings can apply for items up to six years old in some cases.
.

 

[KTM Bike Industries UK]

I can see one problem. Two years is not a reasonable life for an expensive e-bike motor and a court can and almost certainly will rule the supplier bear a proportion of the replacement cost if the life is considered inadequate. Such rulings can apply for items up to six years old in some cases.
.

If the issue comes up, it'll be resolved. Again you're worrying about hypothetical issues in the future.

In reality, the bike industry is made up of people who want to help you ride bikes. Don't forget that.

 

[flecc]

If the issue comes up, it'll be resolved. Again you're worrying about hypothetical issues in the future.

I'm not worrying about it, since it's the court that will resolve it according to law, regardless of anything Bosch say.
.

 

[KTM Bike Industries UK]

I'm someone who would never buy an Apple product either. Maybe that tells you more than I could explain about my dislike of this policy.

All this is silly really since they never insisted I returned the old knackered motor in my Bosch drill when I purchased a new one outside of warranty.

The drill isn't overly relevant, if you wanted to buy a part of the drill, it would be comparable. You don't have to return the whole bike. Personally I suspect its because they don't want people making eBike monsters out of their motors. Now in practice this is nonsense, because you could just buy a eBike with a Bosch motor and do what ever you want with the motor.

However the policy is if you want to buy a new motor, you can, but they want the old one back. This could change in the future and for me its not a big deal, but then I own an apple phone, computer and lap top.

 

[Woosh]

I can see one problem. Two years is not a reasonable life for an expensive e-bike motor and a court can and almost certainly will rule the supplier bear a proportion of the replacement cost if the life is considered inadequate. Such rulings can apply for items up to six years old in some cases.
.

it seems to me that far fewer Bosch bikes are used as transport or for commuting. The probability of a motor problem with a Bosch motor must be quite small in comparison to a Chinese motor. So yes, I reckon the Court would find in favour of the claimants.

 

[danielrlee]

The drill isn't overly relevant, if you wanted to buy a part of the drill, it would be comparable.

I did just purchase a replacement motor, so definitely relevant.

 

[Woosh]

I did just purchase a replacement motor, so definitely relevant.

how many miles did you get out of the old motor?