Hi Tillson.It is a bit odd isn't it. I wonder if there, is / was / still is, something wrong with my bike? It simply doesn't do what people are describing. Pulling way is smooth with no apparent, "kicking in" of the power. The motor is definitely doing something because if I do the same with the power switched off, the pull away is just as smooth, but it feels like the bike is traversing deep mud.
It's a bit late to do anything about it now, I've lived with it for nearly 5 years.
I have to confess that I found it odd that your experience seems to differ from mine in that way. Although your bike and mine have different power outputs and different batteries, the principle of their operation ought to be the same....I would have thought?
Generally, when I set off from home, I leave the power off and start in 4th gear. I then cycle manually until I feel leg fatigue begin to kick in at which point I select the lower of two power levels. With power on, I never need to start off in anything below 4th or 5th gear on reasonably level ground and the bike doesn't labour at all. On steep hills, generally 4th gear is still ok for pickaway although on very steep inclines, 3rd might be required. Rarely is 2nd gear ever required and I can't recall ever using 1st except to check that all 8 gears in the Nexus actually work.
From a standing start, there is most definitely very noticeable assistance with the slightest touch on a pedal and I can get off the line quicker than on my Cytronex which doesn't feed in the power till road speed is about 5 mph....then it flies! To be fair, the Cytronex only weighs about the same as the paintwork on the Gazelle.
Otherwise, phase-down occurs from about 12mph, power tailing off progressively till I'm on my own at about 15 or a little over, which I believe is in accord with the model.
My initial thought on your situation was that you were simply riding the machine in top gear with power on high but I'm sure you have tried various methods of riding with assistance. Certainly, with more powerful motors it is quite possible to ride using very few gears, such is the torque spread. I have actually employed that technique when testing ebikes and some are so easy, there's little exercise for one's legs unless the lowest power level is selected.
Indalo