Just to calify the systems.
SR forks are looked after Greyville in the uk.
So if any bike has these forks and there is a problem, the bike shop should send the forks back to Greyville for warranty work.
So the problem with the forks not being sorted fast enough isn't really anything to do with BH, it's all down to your dealer and Greyville. BH shouldn't even really need to be contacted about that problem.
Now that's interesting as BH UK stated in writing that Suntour don't have UK representation. It has taken BH UK this long to find a set, and even then they are in black, not white.
I currently can't access emails, but apparently the Xtrem has an odd stem size, which again was something that was causing issue. When I can access the emails, I shall state the size.
I'll point your comment out to them.
In any event, there is no excuse for such poor quality finish on the forks.
edit... I should have added that as well as the corrosion, neither the dampner control or lock out control function any more.
I really had my heart set on buying a NEO Race and BH have been kind enough to offer me a discount, but I have currently been put off buying the bike, by the two seemingly very basic problems in this thread that have not been resolved in a satisfactory and acceptable time period. Given that many potential buyers read forums, BH aren't doing themselves nor their potential sales any good.
I still really love this bike and have done much to recommend it when out riding, but not any more.