Being given the runaround by a bike shop

[TedG]

No laughing here, the Raleigh Motus is a great bike.

Well it is true I have had Raleigh in various forms since 1959 but I would be the first to admit that they wouldn't be flavour of the month these days.
However with an auto engineering background I have had a look and I can see nothing at all wrong with this Motus, regarding welding or fixtures / fittings.
As you say it is a great bike and more importantly it is available, but we had to act presto pronto and secured a cancellation which was prepped and ready. More to come apparently.
Samcycles will know the dealer and he has been going a long time.

 

[Samcycles]

Well it is true I have had Raleigh in various forms since 1959 but I would be the first to admit that they wouldn't be flavour of the month these days.
However with an auto engineering background I have had a look and I can see nothing at all wrong with this Motus, regarding welding or fixtures / fittings.
As you say it is a great bike and more importantly it is available, but we had to act presto pronto and secured a cancellation which was prepped and ready. More to come apparently.
Samcycles will know the dealer and he has been going a long time.

I do indeed know the dealer and I noticed they had a new delivery of bikes in.
I would happily have bought a Raleigh if I could have got the spec I wanted.
I've been riding a Raleigh Pioneer 21 sp for the last 22 years and had even thought about fitting a hub kit but decided it had given sterling service and deserves a gentle retirement. Just gets used to pop to the local shop now.

 

[Warwick]

My friend ordered a Cube ebike one week this month and picked it up at the end of the next. Sounds dodgy to me, your lot.

 

[sjpt]

My friend ordered a Cube ebike one week this month and picked it up at the end of the next. Sounds dodgy to me, your lot.

Probably a different model, or different arrangement with wholesalers. The OP's bike shop probably isn't dodgy, just somewhat incompetent and very bad at communication (both with Cube and with the customer).

~~~
We've had Raleighs in the past (including stolen 21sp Pioneer) and got a Motus now. But the brand name is almost completely irrelevant now.

 

[D C]

Maybe the shops been a bit slow to pay their suppliers in the past!

 

[Bobajob]

The payment is via the CTWS , voucher was issued because the bike shop confirmed the build and delivery date , it was only when the bike was 3 weeks late that the shop came up with The story of Cube cancelling production of my bike.
What i seek to do is to get a timeline of the decision making / correspondence etc and ascertain why ( if this whole charade is true ) the shop failed to know and keep me informed of any changes to my order.
When the bike was ordered i could of got the bike from numerous other outlets ( who had the bike in stock ) but i chose to go local ( and small ) for various reasons ,all of which seem spurious now .

Possibly they are telling the truth about the model being discontinued?
Can I suggest you research to see if that in facts true to start with?

 

[Exige260]

The bike is at the dealers. , its being built , collect at the weekend . Ordered Feb , collectIon in August.