Ok,
Just had a nice long chat with Bob from Juicy. I have been given a few things to check and recheck:
1) both chargers are working properly and not draining battery
2) any shorts in the system anywhere
3) if neither of the above and battery still misbehaving, Bob will arrange collection and checking of it for me. It seems I misunderstood the email about the voiding of the warrantee and that he only meant the case which in his opinion must have suffered some serious abuse. (As it only cost me £4 to fix I can live with that as I have a spare and confirmation of my warrantee again!)
To be truly fair, since last Thursday, I haven't trusted the bike enough to risk a long ride so I don't know if I really do have a major problem or not, but at least now I have the confidence to go and find out!
Other info: the discharge test proved nothing. Apparently the load was not really high enough. I taped the throttle on full and left the bike until the motor cut out, then retried again and 1/2 hour later it was down again.
Initial voltage was 42.1V final voltage was 36.8V, test time was about 8-9hours.
Thanks for all your help guys. I'll get this fixed with Bob now!
James