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OK, You now have to open the case, Remove the top (4 screws) and let it dangle while you look at the cell-pack. You need to locate the Multi-pin connector that joins the cell-pack to the BMS. Sometimes, it's there staring you in the face. Other times, its covered by heat-shrink. If you cut the heat-shrink in the four corners, you can peel it back. underneath is often a a square of GRP or cardboard stuck to the top of the BMS with double sided tape. The bond can be very strong so you might need some force to lever it off. Just be careful if you use a metal lever not to touch the BMS PCB to cause a short. Now the BMS should be exposed. It might be a PCB or a box.
If it's too far down to get access, you have to slide up the whole cell-pack, which means that you have to unscrew the bottom piece. Then you turn it sideways on, stand the pack on it and pull the case down. it should push the pack up through the case. you only need to move it an inch or so. Now you should be able unplug the 10, 11 or 12 pin connector and measure the individual cell voltages. Put your voltmeter probe on one end of the connector, and work your other probe along each position of the connector until you have 10 readings. They should increase in sreps of approximately 4v, i,e, 0v, 4v, 8v,......, 39.1v.
Please post the results here.
If you have any problems, or it doesn't work out like above. Please post a photo of where your problem is.
If it's too far down to get access, you have to slide up the whole cell-pack, which means that you have to unscrew the bottom piece. Then you turn it sideways on, stand the pack on it and pull the case down. it should push the pack up through the case. you only need to move it an inch or so. Now you should be able unplug the 10, 11 or 12 pin connector and measure the individual cell voltages. Put your voltmeter probe on one end of the connector, and work your other probe along each position of the connector until you have 10 readings. They should increase in sreps of approximately 4v, i,e, 0v, 4v, 8v,......, 39.1v.
Please post the results here.
If you have any problems, or it doesn't work out like above. Please post a photo of where your problem is.