bafang manufacturers

[rubenjames]

Please can someone tell me what the direct website or email is for the bafang motor manufacturers?

 

[trex]

souzhou bafang, makers of BPM, BBS01/BBS02/Max Drive CD kits

http://www.szbaf.com/

 

[rubenjames]

Thank You.
so I have the correct place but have had no reply from the customer service. pretty unhelpful so far. I will keep emailing till I get a response.
Thanks.

 

[Deleted member 4366]

What do you need to know? Normally they only deal with trade customers. You ask questions through their dealers.

 

[rubenjames]

What do you need to know? Normally they only deal with trade customers. You ask questions through their dealers.

I need to know how to go about getting my motor working or swap for a working one.
I have used it for 2 weeks and it came up with er4 then stopped working.
it has no error code now but still does not work. I don't have the brake sensors attached. I have undone and redone all wires etc and still nothing.
Only the faintest I'd say click when the throttle is turned.
This faint click is at the motor but it doesn't pOwer the bike on throttle or pedal assistance.
PayPal won't help as it did work for 2 weeks and the person that sold it on gumtree is not replying to emails calls or txt.So it's not looking very good so far.

 

[Deleted member 4366]

I'd say almost certainly you,ve blown one or more MOSFETs in your controller. You'll have to get a spare controller from somewhere. I think BMSBattery have them. These motors are almost like Bosch. You have to buy from a local retailer to get any sort of warranty or backup. The modules for a hub are cheaper and more readily available, so local backup is not so important.

 

[Nealh]

As said before Rubens they had a discussion on ES about the 48v 750w and a few had problems, it seems there was a bad batch and the controllers blew ( mosfets) some who got them from dealers managed to get redress and had new/replacement controllers. In your case you may have to source a controller and replace it your self. You don't have to join ES to read the threads but do if you want to post.
To source anew controller try BMSB or Paul aka Cellman at EM3EV.

 

[rubenjames]

I will look into it tomorrow.
Thanks.
it's just a bit of a disappointment that 2 weeks into having it.
Also the add on gumtree states a 1 year warranty but the guy won't reply.

 

[rubenjames]

I also didn't have any luck with the cyclotricity motor on ebay. After Pying £250 the seller messages me saying I need to pay a further £100 to make 1000w wheel 1000w.
bit of a poor Advertising really.

 

[jonathan75]

I will look into it tomorrow.
Thanks.
it's just a bit of a disappointment that 2 weeks into having it.
Also the add on gumtree states a 1 year warranty but the guy won't reply.

Hi Ruben,

I don't know all the details but if you want to get a remedy from the Gumtree seller, you probably can, by emailing Gumtree and asking them how to get the name and address of the seller because you intend to pursue a small claim against him (for breaching his promise to warrant your purchase). If they're like eBay they'll give you the name and address and you can then write a letter to the seller (1st class ordinary recorded) politely telling him you need his help and would like him to make good his warranty. The letter after that is called a 'pre-action letter' and you put 'do not ignore, notice of intended legal action' at the top in quite large bold letters. And after that you just put in a small claim N1 form to your local court or submit a moneyclaim online for the cost of the repair, whichever you choose. Alternatively you can do this by email but you'll still need the address to sue (or threaten to).

If you decide to try to repair it yourself per D8veh's advice, then you can still reclaim the cost from the seller but only if the repair is done properly and you first give the seller a fair chance (a couple of weeks) to give you a refund, replacement or repair himself, and in writing so it can later be presented as evidence.

I also didn't have any luck with the cyclotricity motor on ebay. After Pying £250 the seller messages me saying I need to pay a further £100 to make 1000w wheel 1000w.
bit of a poor Advertising really.

Again it's difficult to understand without more information but it sounds like you didn't get what was advertised, and should be entitled to a PayPal refund. Contact PayPal (I recommend on the phone because I think they're much more sympathetic that way and more willing to bend rules if needs be) and see what they can do. If you don't have any luck, come back and reply quoting my message and we'll try to help - but beware of consumer legal advice from people without legal training, especially from those who say there is nothing that can be done.

 

[trex]

the 48V 1000W cyclotricity kit, was it this one?
http://www.ebay.co.uk/itm/E-bike-conversion-kit-Electric-bike-motor-kit-ebike-rear-drive-500W-1000W-hub-/261840083113
if it is, then the best way is to return it, you have 14 days from the delivery date.
To be fair to cyclotricity, the information about having to buy the LCD is given:

- The LCD computer is necessary to unlock the full power of these high power motors. Can be purchased at a later stage if full power is not immediately needed.

 

[rubenjames]

the 48V 1000W cyclotricity kit, was it this one?
http://www.ebay.co.uk/itm/E-bike-conversion-kit-Electric-bike-motor-kit-ebike-rear-drive-500W-1000W-hub-/261840083113
if it is, then the best way is to return it, you have 14 days from the delivery date.
To be fair to cyclotricity, the information about having to buy the LCD is given:

Yes that is the one.
the refunded me immediately to be fair.
and yes it is in the description.
but as I was in a panic to get anything just so I can use me bike for work I didn't see that bit. But yes they refunded me straight away. I just think it is a bit naughty that two options are 36v 500w or 48v 1000w
when either are only 250w until the lcd is purchased.
If it had been in the options I would not have bought it as I don't have enough money. My point is it just be clearly stated in the options part that extra parts are needed to make it the 1000w that is advertised at.
not to worry. If i hadn't already bought the bafang bbs02 I would have enough to get it but. I just need a cheapy to get me mobile.

 

[rubenjames]

Hi Ruben,

I don't know all the details but if you want to get a remedy from the Gumtree seller, you probably can, by emailing Gumtree and asking them how to get the name and address of the seller because you intend to pursue a small claim against him (for breaching his promise to warrant your purchase). If they're like eBay they'll give you the name and address and you can then write a letter to the seller (1st class ordinary recorded) politely telling him you need his help and would like him to make good his warranty. The letter after that is called a 'pre-action letter' and you put 'do not ignore, notice of intended legal action' at the top in quite large bold letters. And after that you just put in a small claim N1 form to your local court or submit a moneyclaim online for the cost of the repair, whichever you choose. Alternatively you can do this by email but you'll still need the address to sue (or threaten to).

If you decide to try to repair it yourself per D8veh's advice, then you can still reclaim the cost from the seller but only if the repair is done properly and you first give the seller a fair chance (a couple of weeks) to give you a refund, replacement or repair himself, and in writing so it can later be presented as evidence.



Again it's difficult to understand without more information but it sounds like you didn't get what was advertised, and should be entitled to a PayPal refund. Contact PayPal (I recommend on the phone because I think they're much more sympathetic that way and more willing to bend rules if needs be) and see what they can do. If you don't have any luck, come back and reply quoting my message and we'll try to help - but beware of consumer legal advice from people without legal training, especially from those who say there is nothing that can be done.

Thanks jonathan. I will get a letter sent today. I don't think it will go that far but it's good to know I am not stuck with the problem forever. Just couldn't of happened at a worse time.
Thanks again.

 

[jonathan75]

the 48V 1000W cyclotricity kit, was it this one?
http://www.ebay.co.uk/itm/E-bike-conversion-kit-Electric-bike-motor-kit-ebike-rear-drive-500W-1000W-hub-/261840083113
if it is, then the best way is to return it, you have 14 days from the delivery date.
To be fair to cyclotricity, the information about having to buy the LCD is given:

I'm sorry but this is wrong. Firstly, in-EU consumer distance purchases now have at least 14 WORKING days from the date the item is received (I believe actually beginning the first day after) , to NOTIFY the seller of one's intention to cancel the contract, upon which time it is for the seller to issue return instructions.

Secondly the sale title is an intentional or negligent misrepresentation. The contract can be rescinded (reversed) but the buyer mustn't use the goods or delay. This is a possible small claims remedy if the seller refuses an ordinary return.

Thirdly as such it falls under the 'significantly not as described' rules for PayPal which means 180 days under their rules to reclaim, although again don't delay in case I'm missing a clause of theirs.

Fourthly that's not fair to the seller at all who is well out of order.

Fifthly if those are incorrect, which they're not btw, the entire common and EU law cupboard of legal toys is waiting to happily crash down on the seller's head.

You're right Trex that simply arranging to return (beginning with a notification to the seller of intention to cancel the contract) is the correct way if within the 14±1 working day period. Indeed the only correct way if within. But not the only way and if the buyer is outside that time it just doesn't matter on the facts. I'm in awe of your engineering knowledge which I'll never match. But your consumer & contract law knowledge is I'm afraid wanting. In fairness even most lawyers' is too (of the consumer side) - it's not a well loved field.

 

[jonathan75]

Sorry if I threw my toys out of the pram a bit there trex. I guess it's called pedantry.

 

[rubenjames]

Sorry if I threw my toys out of the pram a bit there trex. I guess it's called pedantry.

Hi jonathan.
Please can I reiterate that the cyclotricity motor on ebay was refunded immediately and didnt get dispatched so I'm not too fussed about that. It just annoyes that they are allowed to do it.

 

[rubenjames]

The issue with the bbs02 is that PayPal cannot get involved in a warranty claim.
and cannot help as the motor worked for two weeks so they can't help me as it wasn't a damaged item when it arrived.
so they say buyer protection up to 180 days.they mean if you buy it and leave it in the box for 5 months then come to use it and it does not work they can help.
But if it works for 2 weeks and develops a fault they won't do anything to help.
a bit of s joke really.

 

[jonathan75]

OK so you do have a genuine beef with PayPal here, imho, because the 'significantly not as described' element is arguably that the item was impliedly of satisfactory quality in being reasonably durable (as was to be discovered), and by not explicitly excluding those scenarios in its terms, PayPal is overclaiming its SNAD coverage - is arguably actually including that in its SNAD coverage because it's an implied term of ordinary sale of goods contracts) and PayPal's interpreting their 180 day SNAD coverage as excluding goods discovered to be not of the quality contracted is in the light of that arguably contra UTCCR r 5. So I think you're spot on in saying it's stupid of PayPal - it's also unfair and I think less than what they actually promised so ultimately a breach of contract - I think there was an implied term in their agreement with you that you would be covered for this, after all that seems to me the psychological effect of the 180 days promise, and intuitively so because it fits into the sale of goods norms I mentioned above. BUT if you were to phone them (freefone no) and just speak as nicely and sweetly as you can and see if you can win their sympathy to do a buyer protection claim for you, then that is ten times better than even a correct legal argument.

 

[shemozzle999]

Secondly the sale title is an intentional or negligent misrepresentation. The contract can be rescinded (reversed) but the buyer mustn't use the goods or delay. This is a possible small claims remedy if the seller refuses an ordinary return.

Good point - I am also awaiting a response from Citizens Advice regarding misrepresentation on the lack of id plating of Electric bicycles and advertising claims that they are legal on the road.

From what I have already gleaned there are 3 degrees of misrepresentation, at worst it could lead to criminal proceedings against the offender.

 

[jonathan75]

Good point - I am also awaiting a response from Citizens advice regarding misrepresentation on the lack of id plating of Electric bicycles and advertising claims that they are legal on the road.

From what I have already gleaned there are 3 degrees of misrepresentation, at worst it could lead to criminal proceedings against the offender.

Good on you for taking it to Citizens Advice - was that the telephone helpline? I believe that's the new frontline for Trading Standards - so the serious complaints get passed on to Trading Standards. This sounds like a Trading Standards or Competition & Markets Authority issue (the CMA is the new OFT). Unfortunately you will never hear about it again - this is a massive flaw with their system, in that once you make a complaint, that's the last you hear of it again, whether or not they do anything with it. It's the opposite of transparency.

Now the three degrees of misrep pertain to different routes for wronged parties in contract - I think that Trading Standards have a different set of rules, because contract and criminal are really totally separate, sealed-off areas of law. When someone fraudulently misrepresents, I believe (but am not sure) that isn't identical with the requirements for a criminal fraud charge. But you're right that at worst the facts which made fraudulent misrep a possible remedy, could lead to a criminal charge. The thing is that Trading Standards have imho such difficulty tying their shoelaces, they're more minded to send mild-mannered letters to the worst timeshare fraudsters, so the chances of advertisers on this site going to jail, or being sanctioned in any way, are nil. For TS it's all about 'behaviour modification' and 'education', see...