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all of them do. I'm really not sure why you have this image of bike shops wanting to turn away work from? Can you give me an example of what you're concerned about. Shops often turn away customers, but its usually the customer thats the reason, not the bike. for most companies, that I've...

There is a responsibility right though out the supply chain to hold stock. But its impossible for everyone at every stage in the supply chain to have every product in stock in every size and colour at all times. So there will always be delays, or massively increased costs for everyone. I...

Madison who look after Shimano are one of the best companies in the cycle industry and Shimano is the biggest brand in cycling. They normally sort issues out very quickly. They are certainly excepted as the bench mark others in the cycle industry are aiming for. Its very unusual that you've...

have you had a specific problem in the past, that we can perhaps discuss? or is your concern hypothetical? I've been working in the bike industry for 20 years in a variety of roles and whilst I can see the frustrations with some parts of it, it has evolved to be the way it is for a number of...

Why would a dealer refuse to honour the warranty? If the parts and labour are covered by the brand (which if its a genuine warranty they will be) there is no reason to honour it. This is a totally separate point, but yes if a dealer goes bust, the customer still has lots of rights. And I...

There lots of confusion in this thread, discussing things and wires are getting crossed. No. You seem to be confusing a number of different issues. If a customer has a warranty item and they take it back to the dealer they bought it from, us and other brands will cover the labour cost of that...

If you've got impression I'm sorry. Its very much dealt with on a case by case basis. If its a simple part replacement then its generally not worth the dealer claiming for their labour time. But if its a problem that takes time, then we (and I'm sure other brands are the same from experience)...

If you buy a second hand 2 year old KTM and have a problem, you can by all means ring us and we'd put you in touch with a KTM dealer local to you who has the expertise and spares, and are capable or arranging any repair. There is no difference between the examples. Expect the fact that at the...

We can't speak for Bosch, so I'll check what their policy is and come back to you.

all true, cant argue with any of it. although I would suggest that most eBike customers, don't have enough electric skills or the time to learn or use them to do the things you've suggested, no matter where their bike is purchased from. A high % on here will do, but most customer don't. A...

I can't say I really understand why your question hadn't been answered before. It doesn't seem that tricky, or even controversial, you're essentially just asking whether a shop should service / repair a bike if the work isn't covered by warranty aren't you? Which is simply a business...

surely all bikes are modular... they are all a selection of parts from various sources. It doesn't matter which part of the world those parts were assembled in. What your looking for is a brand of bike, where the parts are available easily should you need them, and/or a brand of bike where the...

no shop "has" to do anything. But any shop can take on work as and when they want to, just as any business can do. But yes its reasonable to expect that should any brand of bike (KTM included) need service or repair work doing on it that is not covered by warranty any shop would want to do...

I'm not sure why KudosDave has said that... because the deraillier shouldn't be a load bearing part, that is in any way effected by the increased power or weight added by the Bosch drive. The chain just rolls though it, the only stress its under is as it moves up and down the gear and the fact...

I've not had one of these apart, so this is just my personal observation... not a professional input. For that you'll have to wait until tomorrow. The bottom bracket looks to use cartridge bearings so the whole unit, including sensors won't need replacing, it'll more than likely just need the...

Cars aren't the best comparison. its very much different in different sectors and with different brands. Your example is of course correct with cars. But equally you wouldn't expect to buy a Playstation from Curry's on-line you wouldn't expect your local games store to sort it out if it...

I can help, but we very much try not to get involved with individual cases, because the warranty is with the dealer you bought it from, not the brand. The shops warranty is then with us. For a whole range of reasons its for everyone's benefit that the supply chain remains intact. if there is...

Artstu, they use a chain tensioner because the frame couldn't be designed with sliding dropouts (because of the rack etc), to allow use of a single ring without tensioner. Where possible they design out the need for a tensioner because people generally don't like them. and Crockers, sorry...