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Yes, get it rebuilt by a decent wheel builder. It took two rebuilds on mine to sort things out, but I've had no problems on the wheel since. The range is dropping quite dramatically now on my BH, it's done 10,000km but will struggle to do more than 15 miles on my hilly commute route. Academic...

I saw a really nice KTM the other day, with a 46V battery and a new Panasonic rear hub, with a proper regen mode as well (which could be really handy as I do loads of hills). Not sure of the model number, but has anyone seen, reviewed or had a go on one of these beasts?

What range are you getting?

I will tonight

Er, no....

Oh, and a note on riding style, build etc. 6'2, 14 stone 3, 95% of journey on smooth flat roads or cycle paths. Occasional small bumps or potholes, nothing massive. Max speed on the flat around 30km/h, 45 down big hills. Riding style, careful and steady, no kerb jumping for instance.In fact I...

OK a bit of history to my Neo issue, and an attempt to move forward. The original wheel started to snap spokes on a regular basis. After many in shop replacements it went back to BH for a full rebuild and the BH importer lent me a crank based BH bike for the duration. It took BH around 3 months...

I'm going to reply to the points on the more relevant thread, which is this one http://www.pedelecs.co.uk/forum/threads/bh-emotion-serious-problems.15973/

Yes, snapping at the spoke head, and yes, I guess we should keep to the other thread.

Crank it is then. Hub or derailleur gears?

14 stone 3 here plus large pannier full of work clothes and bike charger.

I'm massively gifted then! But only on this bike.

I'll check tomorrow when I go to the shop. By the way, what crank based KTM bikes are there?

It's brand specific. The Neo Cross is renowned for this problem. My current wheel had a complete rebuild with much better spokes than those supplied by BH, they lasted longer, two months rather than one, but now four have gone.

I'm just doing a normal road commute, twenty miles a day, five days a week, nothing more than that. No off roading. Will pop in to the dealer on Tuesday. As I am now car-less getting the bike in will be a challenge.

So are you saying that other hub based bikes aren't spoke breakers ? I must admit to liking the idea of having a rear wheel that I can actually fix a puncture on myself, so thinking about crank based systems.

I've had that done twice and a new wheel once. The problems are never ending. A the end of the day I need a reliable bike that gets me home from work in time to pick up my children; anything that doesn't do this is useless. I've got to the point where I think, how many times does this have to...

Not going near a BH bike ever again :-)

That's well worth knowing, thanks.

At the spoke head, next to the hub, every time for me.