I purchased from Yose a 24" front wheel kit for my Scout tricycle, Generally the kit is ok and components are reasonable. However I seem to be getting no help from Alice at their service centre and after a message :"May I trouble you to send a video to the following address? I need our engineers to confirm. thank you. " realised this is a bot not, yam yam from Walsall The motor works fine on the thumb lever, however I have no odometer function working for speed or distance on the C500 display. I have replaced the Juliet pas sensor which is the 12 magnet integratal type with no result. This means there is no auto operation of the motor so I now suspect the Lishui controller may have a fault. It seems to function on other circuits. Any advice please, would one of the £10 e bike test boxes help?
Yose conversion kit, help needed please.
- Thread starter Johnx26
- Start date
I have had two previous faults with Yose kits. In both instances I was asked for a video and duly obliged. I had quick replies back and in one instance a replacement throttle was sent within 3 days FOC.
Their service centre is in China so you need to take language and time difference into account. Their staff use English names so I don't think "Alice" is a Bot. I have dealt with "Joey" in the past and he has been very prompt with requested information. Their warehouse in Walsall has no service staff and is just a UK stock location.
Their service centre is in China so you need to take language and time difference into account. Their staff use English names so I don't think "Alice" is a Bot. I have dealt with "Joey" in the past and he has been very prompt with requested information. Their warehouse in Walsall has no service staff and is just a UK stock location.
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Does your pedal assist work when you pedal backwards?
Do you have a pedal assist level selected that isn't zero?
Can you change the levels up and down?
Is your motor connector in ALL THE WAY TO THE MARKED LINE?
An ebike tester won't work unless you have the block type connectors on your controller rather than the sealed type. Even then, it doesn't test the speed sensor nor the pedal sensor, though it has the 5v supply for the throttle, so you can wire either sensor to that if you're able to adapt it.
Thanks, thats a great help. It takes an age to get the heavy trike off the deck, so I had better get a video made showing the display for Alice.
Thanks for that, I didn't think the tester would help Pedal settings go up and down, 1-5, no zero. I will try pedaling backwards, all connections are good.
The kits work out of the bos ( as to speak), as the hub works via thumb lever actuation then your problem is likely a simple one.
Speed indication is via internal hub Hall sensor/magnet combo where fitted , one should have a white Hall wire or ninth wire from the hub motor to the controller connection.
Double check as mentioned that the motor julet connection is 100% fully pushed together (there is a raised marked line on the motor side of the male connector) , this line needs to be hard abutted to the female julet connector.
PAS may be a simple issue , correct orientation of the disc is required as the magnets have a N & S pole , if the PAS actuates with back pedal then one has to remove the disc and rotate the face for correct magnet pole to actuate forward drive.
Speed indication is via internal hub Hall sensor/magnet combo where fitted , one should have a white Hall wire or ninth wire from the hub motor to the controller connection.
Double check as mentioned that the motor julet connection is 100% fully pushed together (there is a raised marked line on the motor side of the male connector) , this line needs to be hard abutted to the female julet connector.
PAS may be a simple issue , correct orientation of the disc is required as the magnets have a N & S pole , if the PAS actuates with back pedal then one has to remove the disc and rotate the face for correct magnet pole to actuate forward drive.
Yose support staff are not native english speakers and rely on translation s/w But do respond promptly with real help/advice ( time-zones taken into consideration) in my limited experience of a single quickly resolved issue.
After checking the above ( plugs fully inserted, pas orientation..) include shots of both in the vid for yose support too..
fwiw a year plus on and im still Very pleased with my yose conversion.. Im sure you will be too once your issue is resolved.
After checking the above ( plugs fully inserted, pas orientation..) include shots of both in the vid for yose support too..
fwiw a year plus on and im still Very pleased with my yose conversion.. Im sure you will be too once your issue is resolved.
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