Would you believe it? NEWBIE

[arthur49]

Well would you believe it?
We've pushed our dealer (gently) since last Saturday to deliver our 2 Freego Eagles this week as promised.
At 5pm tonight (Friday) we picked them up and were therefore looking forward to 'flattening/conditioning' our batteries over the predicted sunny weekend.
Both batteries fully charged. My bike works great. My wife's bike works on throttle but not on assist mode.
Swapped batteries just in case.............no difference.
Dealer did say did we want to take them on a spin round the block before loading them onto motorhome rack but we declined as:
1. it was closing time on a Friday
2. Scotland playing Croatia
Probably just a loose connection somewhere but how frustrating
Arthur

 

[Eaglerider]

That's a nuisance.

As a wild guess, check that the pedal sensor is close to the magnetic disc. Below the bottom bracket where the pedal shaft is, you will see a small sensor thingy pointing at a small metal disc just inside the chain crank. This sensor needs to be very close to the rotating disc in order to tell the system to start up. If it's the same gap as on the bike that's working then I'm afraid I don't know what the problem is. At least the throttle works so you can go for a whizz.

I'm sure it will be sorted, Freego are pretty good about service. One would hope the retailer did test all was satisfactory before handing them over. I just thought it might be the crank sensor as you may have bashed the bottom of the frame whilst loading the bikes onto your wagon.

Great bikes, assuming you get it fixed pronto. Best of luck, and do look after your batteries.

 

[JuicyBike]

Check that the sensor disk is fairly near the pedal sensor (black disk on the pedal shaft). The disk can slide along the shaft and should be close to the sensor (small and black, attached to a metal bracket around the BB on the chain wheel side).

Switch the bike off and slide the disk closer to the sensor using your finger and thumb.
Might save you a trip back to the dealer...

Regards
Bob

Ha! See Eaglerider post above! (Beat me to it)

 

[Eaglerider]

No hanging about here Juicy!!

 

[arthur49]

Thank you all very much. Will check tomorrow morning but wife has a smiley face on now
Too late now. Scotland won and I ve had a gin or 4
Arthur

 

[billadie]

Pedal sensor loose? Yeah, could happen.
Scotland won? Now that is unlikely.

 

[arthur49]

Drat!
Checked pedal sensor and its OK. Exactly the same as my bike. Any other ideas? Dealer closed today
Arthur

 

[trex]

Check that the PAS disc moves when you turn the crank.
Then open the controller housing, check that the PAS cable is not disconnected.

 

[shemozzle999]

I assume you have all the lights function when you press the + button on the handlebar unit and that you have selected a power level with a further press of the + button.

You could check that you have sufficient slack in the brake levers so the motor cut off switch is inactive.

 

[jazper53]

I assume you have all the lights function when you press the + button on the handlebar unit and that you have selected a power level with a further press of the + button.

You could check that you have sufficient slack in the brake levers so the motor cut off switch is inactive.

If it was the brake lever cut-out, would it not also stop throttle use as well? Which I understand does work

 

[shemozzle999]

Just trying to touch all bases jazper53 without opening up a brand new bike.

 

[JuicyBike]

Good idea to check that a level of assistance has been selected at the handlebars. But having established that, and the throttle is working, then a new pedal sensor is the most likely required. Less likely a new controller, assuming no obvious sign of loose or broken cable / connector. Take it back to the dealer.

 

[arthur49]

Solved.....
Bad connection to controller near crank............... dealer WAS working. He tells me he stripped back faulty connection, remade it and 'hot glued' in position.
Anyway, going now, thank you to all for help
(Still a b***** on a brand new bike)
Arthur

 

[JuicyBike]

To be fair, any new "thing" stands a chance of having an issue, especially with a human made product, such as a bicycle.
The important point here is that this is a bike, (from a BEBA member manufacturer) supplied by a local dealer, who was able to fix it in good time.
Beware bikes that come without a good local dealer behind them!

 

[jazper53]

To be fair, any new "thing" stands a chance of having an issue, especially with a human made product, such as a bicycle.
The important point here is that this is a bike, (from a BEBA member manufacturer) supplied by a local dealer, who was able to fix it in good time.
Beware bikes that come without a good local dealer behind them!

Nice Plug For BEBA, Lets hope ALL local dealers, BEBA or not to BEBA, will offer such service, or even check out the bike for problems before its sold

 

[Eaglerider]

Glad you got it fixed Arthur49.

Looking forward to some early reports of your E-adventures. I've just topped the tyres up to 60psi on my Eagle, ready for a blast to the pub tonight. I think I might take the long route and include an extra 12 miles of hills. I do like arriving at the pub in a state of extreme thirst, the Guinness goes down so well.

 

[arthur49]

Well we went out last night on bikes for first time. A few hills which we sailed up - one of them we tended to get off and push on our ordinary bikes. No idea how far we went. No idea how long we were away, maybe 30 minutes? We were enjoying it too much to measure/time
By the way max tyre pressure is shown as 65psi and dealer recommends this pressure. What are views? I felt my fillings loosen at 20mph on roughish road surface at 65psi
Arthur

 

[Eaglerider]

Splendid, I'm sure you have many fun rides in store.

Regarding tyre pressures, I guess a slightly lower pressure of say, 50psi might smooth out the bumps a bit, but it will mean a little more drag from rolling friction, I guess its down to personal taste. 20 mph on any vehicle that doesn't have full suspension will transmit a few bumps, especially with the appalling road surfaces we have to use these days. Any less than 50psi and I would be concerned about rim damage in potholes.

Anyway, it's all damn good fun ain't it.
regards
ER

 

[arthur49]

Thanks. Love it.........
Just back from a 15 mile ride, average 14mph. I think I will reduce tyre pressures a bit to 60psi - just seems a bit harsh ride.
On other hand the User Manual gives no advice on 'Preload' etc so I've not yet worked out how to adjust suspension - that may soften ride a little?
Arthur