Woosh santana petite

[Karenw54]

Having trouble with my santana petite. It flashes 30 and motor cuts out. Any ideas? Woosh is shut today so thought it worth a try on here?

 

[Woosh]

woosh's phone is not answered at weekends but technical support (via emails) always answers urgent queries.
Error 30 means the 5V supply line is compromised. Usually by water ingress into one of the sensors or the LCD or connectors on the trunk cable.
which component is the culprit is usually identified by swap out.
In the mean time, the easiest one you can check is the throttle.
Unplug it at the connector, about 10" from the throttle.
Switch on the LCD. If the error goes away then problem solved.
If the problem persists, support will sort it out for you.

 

[vfr400]

That's not enough info. How far can you ride it before that happens? How or when did it start.

More often than not, it's because the motor connector isn't pushed in far enough.

 

[Karenw54]

woosh's phone is not answered at weekends but technical support (via emails) always answers urgent queries.
Error 30 means the 5V supply line is compromised. Usually by water ingress into one of the sensors or the LCD or connectors on the trunk cable.
which component is the culprit is usually identified by swap out.
In the mean time, the easiest one you can check is the throttle.
Unplug it at the connector, about 10" from the throttle.
Switch on the LCD. If the error goes away then problem solved.
If the problem persists, support will sort it out for you.

 

[Karenw54]

Thanks for reply. I will check that but I think i am going to need your help. I have been trying to fix it but no joy. Will email and phone on monday. Thank you

 

[Andy-Mat]

Having trouble with my santana petite. It flashes 30 and motor cuts out. Any ideas? Woosh is shut today so thought it worth a try on here?

May I suggest a lot more infos like the actual battery voltage (multi meter), the voltage coming out of the charger, the LED indicator colour while charging, age of battery/bike and anything else you have noticed, particularly if an LCD display is fitted to the bike.
Often, Batteries being incorrectly used or maintained, causing them to "give up working" - sadly.
There is a member here called "Whoosh", and I believe he is either the owner, or a worker for Whoosh bikes, and he may chime in over the weekend for you. He gives here a really solid good impression with customer support on Pedelec IMHO.
UPDATE. You have some other answers just now, as well, while I was typing, so I will "bow out" now.
Regards
Andy