Wisper After Sales Service.

[Amoto65]

Ebiker99 Pity you did not say average then, instead of using the term "pigeon post" and then implying the Wisper testing department were some how incapable. As for saying "calm down " you know what you were doing when you posted on this thread....

 

[Amoto65]

Ebiker99 , MY conversation with you is finished, go and play keyboard warrior elsewhere.

 

[Deleted member 25121]

Ebiker99 , MY conversation with you is finished, go and play keyboard warrior elsewhere.

You're at it again, please STOP insulting people it makes you look very foolish.

 

[vfr400]

I blame the dealer. The dealer should be able to diagnose a simple battery fault, then order a new battery from Wisper, which should take less than a week. Unfortunately most dealers haven't a clue or can't be bothered.

 

[Wisper Bikes]

I blame the dealer. The dealer should be able to diagnose a simple battery fault, then order a new battery from Wisper, which should take less than a week. Unfortunately most dealers haven't a clue or can't be bothered.

You are correct of course, however we have to help a lot of dealers, especially now the standard bike trade have started to sell bikes. It was like this in the early days with ebike specialists but now they all have the equipment and capability to do battery checks. As a manufacturer we support all our dealers to give as good service as possible to the most important person in the relationship... the rider.

All the best, David

 

[Wisper Bikes]

I think in this throwaway age the fact you have companies like Wisper who are also there post warranty is great. We have been a retailer with them for nearly 10 years and have always found them to be very helpful for advice and guidance. Yes in an ideal world everyone who like things fixed yesterday but this is not always possible. This is why we will loan a customer a bike if their bike was purchased from us.

Also we are lucky to have good mechanics but they are not easy to come by given the low wages compared to some other industries. We pay them more and charge a bit more because of how important they are to your business. I find people sometimes expect you to almost work for nothing whereas if it was a car they are less likely to question things.

Anyways well done Wisper!

Thanks for the support David! We enjoy working with you and have done for nearly ten years. You have exactly the same ethos as we do to customer service.

All the best, David

 

[Wisper Bikes]

I am sorry I even started this thread now, all I wanted to do was thank Wisper for what I considered was a great service, But thanks to ebiker99s warped view of the world where nothing should ever fail and if it does it should be remedied in a nano second, it has turned into a bit of a slanging match. However I stand by my first post.

Thanks a million Amotot65, it's always good to hear if we have performed well, I really appreciate your comments. I am delighted that you started the thread.

Please ignore our freind, there are a lot of people out there that have a load of fun making trouble on the net. He has done us a massive favour, this post would have dropped off ages ago without his input. We have had a noted increase in enquiries over the last few days, three of them so far have sited this thread.

Thanks again, all the best, David

 

[Wisper Bikes]

Hi Ebiker99 thanks so much for all the little kisses! You've made my day!!

 

[Deleted member 25121]

I blame the dealer. The dealer should be able to diagnose a simple battery fault, then order a new battery from Wisper, which should take less than a week. Unfortunately most dealers haven't a clue or can't be bothered.

Yes, people need to be extra careful not only of what they buy but also the support they get from the manufacturer and seller. Do you remember the poster last week who was enquiring about spoke tensions because his local bike shop couldn't even check that his spokes were adjusted properly? What chance would he stand trying to get an ebike electrical problem sorted out there...
Car manufacturers require their main dealers to keep up to date with training and equipment, I wonder if Bosch and others are doing the same yet?

 

[Deleted member 25121]

Hi Ebiker99 thanks so much for all the little kisses! You've made my day!!

Just returning yours darling.

 

[Wisper Bikes]

I am delighted that you have a sense of humour too!! Have a great evening.

All the best, David

 

[Deleted member 25121]

I am delighted that you have a sense of humour too!! Have a great evening.

All the best, David

It's a good job one of us does sweetie.

 

[flecc]

It's a good job one of us does sweetie.

I can assure you that David Miall has an excellent and very active sense of humour. He's also more dedicated to good customer service than most and the only e-bike supplier I've known to strip a dealer of their e-bike agency due to them not giving good enough customer service. That is normally only a motor industry practice.
.

 

[Deleted member 25121]

I can assure you that David Miall has an excellent and very active sense of humour. He's also more dedicated to good customer service than most and the only e-bike supplier I've known to strip a dealer of their e-bike agency due to them not giving good enough customer service. That is normally only a motor industry practice.
.

I don't doubt his integrity although I didn't appreciate his overly provocative response earlier today suggesting that I was a competitor!!. No, I was just making the point that I don't consider a 2 week turnaround time to fix a faulty battery under warranty to be "great service", it's good but nothing to jump over the moon about as I've said several times before.

My only experience with a faulty ebike part was with a R&M ebike that arrived last year with a damaged (Bosch) switch and the R&M UK rep visited me at home the next day to replace it - now this IS great service from both the manufacture and also the UK supplier in London who arranged for the visit. A different set of circumstances for sure and I wouldn't expect Wisper to have delivered a replacement battery to the OP within 24 hours .

 

[Wisper Bikes]

I think that maybe you were lucky, I am pleased that RM have improved so much. When we were their national distributor things were not so good. We have had broken frames that R-M have taken months to replace and problems with Bosch motors and batteries that have taken far more than a few weeks. I would suggest overall that our service is far superior. You have bought a good bike though, I can't fault their design.

I have checked and the battery in question as only with us for a couple of days.

If a customer was close to us or to one of our employees of course we would take a part to them as would any decent bike company.

All the best, David

 

[Deleted member 25121]

I think that maybe you were lucky, I am pleased that RM have improved so much. When we were their national distributor things were not so good. We have had broken frames that R-M have taken months to replace and problems with Bosch motors and batteries that have taken far more than a few weeks. I would suggest overall that our service is far superior. You have bought a good bike though, I can't fault their design.

I have checked and the battery in question as only with us for a couple of days.

If a customer was close to us or to one of our employees of course we would take a part to them as would any decent bike company.

All the best, David

I think things must have improved a lot with R&M recently then. The dealer lost a few nuts & bolts and some other small bits & pieces when they removed a carrier for me and they had to request replacements from Germany which arrived in just a couple of weeks. They weren't routine spares like batteries, controllers etc, they were parts which would have had to have been sourced off the R&M production line in Germany. I would say that was good service.

The R&M rep made a special 100 mile round trip journey from Worcester to visit me and fix the switch within 24 hours of the fault being reported. I would say that was very good service, outstanding in fact.

 

[Wisper Bikes]

Excellent service! "which arrived in just a couple of weeks"

All the best, David

 

[Deleted member 25121]

Excellent service! "which arrived in just a couple of weeks"

All the best, David

As I said David, "They weren't routine spares like batteries, controllers etc, they were parts which would have had to have been sourced off the R&M production line in Germany. " I thought that was good service, but not excellent service. Would you be able to supply every obscure part for your bikes within 2 weeks?

 

[Wisper Bikes]

Yep, actually much faster, normally in 2 days.

It's waiting for parts to come back for testing and then the testing that takes the time.

All the best, David