That's very helpful. Thank you.
I only got the bike yesterday and tried to ride it round the local area but ended up pushing it up the hills back home because it just doesn't provide any assist on hills, it seems, and being a very unfit 55 year old with arthritis, I can't cycle uphill without a lot of help.
I only rode for a mile or so and the battery is 30.% down. No way I'd get the 8 hilly miles to work. Which is why I bought it.
I suppose it would be ok on the flat, not much flat round here though.
Oh well, back to the drawing board.
Is that a new purchase or secondhand? It does sound like secondhand as it doesn't sound like there is a lot of capacity in the battery. I don't think its a very powerful ebike anyway but still sounds too low.
1. Make sure the battery is fully recharged
2. Make sure you are in the easiest gear, largest cog on the rear wheel
3. Make sure you set it to the maximum assist level.
Such bikes are fairly low geared anyway due to the small wheels so it should be quite easy to get up hills.
If the bike is secondhand then obviously the battery may be end of life. Its not like a normal bike, the batteries may only have 400-500 good charges out of them before capacity starts reducing and a very well used battery would struggle to hold much charge.
It may even be a low capacity 24V battery and those are particularly prone to early failure as the demands from the motor are far higher per battery cell than a good capacity 36V battery for example.