specialized levo battery health dropping

I bought a specialized levo turbo about 2 weeks ago. I've used it to do approx 100 miles charging it 4 times.

So far all ok bar the fact I've gone into the turning and diagnostic settings and the battery life is down to 94% is this normal or something I should worry about? I've not had the battery below 20% and I've charged it back to full each time

 

Thanks

Sorry, can't help, but i'm sure there was a video posted on hear showing two riders one on Levo and the other a scott and the Levo ran out of battery much quicker?

thanks I've found it after looking for it. It isn't or doesn't seem to be running out quicker, it's just for it to drop so quickly bothered me. I've emailed specialized, I will post up what they say

HI

Just had a levo for 2 days to test it out .. was s demo bike

Think they said it was new in march 2016 but not sure

 

the bike was showing 99% health and it now has 17 charge cycles 359.5Km on it

So something not right there with yours

have you changed it to full and left it at full not using the bike ?

I use the cells inside the pack on my other hobby. They don't like been left full and don't like been left low. On the charger, I use I have to put them to storage voltage when I am not going to use them.

 

When a pack is left full the internal resistance on the cell goes up

Sorry, can't help, but i'm sure there was a video posted on hear showing two riders one on Levo and the other a scott and the Levo ran out of battery much quicker?

 

I found out why that would have happened .

If you have the settings defaulted it puts the motor response to race.

 

This makes it feel more powerful at the same assist level but I used over twice the power over the same test track.

That's understandable, although a race default must be their marketing tool.

The Bosch Nyon i had could also be programmed for different modes and how they respond, in this case i felt it was a waste of time and went back to default programmes.

Levo's are lovely bikes, but i think a handle controller (not garmin), would be a better idea in future.

I've spoken to specialized uk this morning. Either I have a issue with having older firmware, so its going back to the shop to get a update and if this doesn't sort it its got to go back to specialized as it has a problem with it.

It's only 2 weeks old so it hasn't been stored yet.

Gazman, Not wanting to stir, but I would not want it going back to specialized unless they give you another bike to use. In other words the bike should be fit for purpose and your entitled to a replacement.

 

I've heard that Specialized customer service is second to none in the bike world.

The app integration is very good and without it you would never know things like this.

I had a look and the Version on the bike I had was the same as what you have on your pictures

Hardware 3 firmware 4.9

the motor was on 3.6

 

There is talk of a new update but not seen anything about it .. only that the app for the phone will allow 0 on eco so you can have the bike on but not assisting you

but not out yet

 

should ask them what the update will add / fix

 

Richard

I now have the Bosch Purion, as the kind of riding I do the Nyon was too big / fragile. Yes I could manipulate the power setting, but for me it was a bit pointless as eco to turbo do it all.

I spoke to the shop earlier. They bought the new equipment and had their training today, They are going to look at it on Sunday for me. I will keep everyone informed

I spoke to the shop earlier. They bought the new equipment and had their training today, They are going to look at it on Sunday for me. I will keep everyone informed

 

Hi,

How did it go on Sunday was it good news?

 

Richard

Hi,

How did it go on Sunday was it good news?

 

Richard

I took it in on Sunday to be told the equipment was in another shop, so took it back again yesterday.

I've had the update but the battery health hasn't changed. The shop spoke to specialized who said keep using the bike and watch the battery health, they think it's a problem with the app as it's happened in the states as well. Their is a update coming in the next few weeks, if that doesn't fix it they will look again.

Gazman,

 

Hat off to you. I must say your much more patient than I am. I would not be happy and insist on new battery / bike.

Sorry this is just me, it's a lot of money and needs to be fit for purpose, so the shop / manufacturer need to sort this out for you urgently and without you keep bringing the bike back in, or weeks going by. If Specialized have a software issue then that's their problem.

Sorry, but this really isn't good enough IMHO.

 

I'll get off my high horse now!

Once I have a proper ride under my belt I will review the situation. At the minute the bike performs fine and just seeing a number read a bit low doesn't worry me. If it drops even slightly however I will have it back in a flash.

Sorry for raking up an old thread but what was the outcome of this battery issue?

I took it in on Sunday to be told the equipment was in another shop, so took it back again yesterday.

I've had the update but the battery health hasn't changed. The shop spoke to specialized who said keep using the bike and watch the battery health, they think it's a problem with the app as it's happened in the states as well. Their is a update coming in the next few weeks, if that doesn't fix it they will look again.

Hi i have the same fault on my levo after 2 weeks my battery health is only at 96% did the software help

Hi, having had my "Friday Bike" 2016/2017 LevoFSR replaced by Spesh/LBS after 14 months for a 2108 Comp FSR, I have had faultless riding for 7 months...amazing and great fun!

However - I am now experiencing one of the above faults reported by other users - 23 charges only and Battery Health down to 90%.

To date I have been advised that it is "incorrect battery firmware" - corrected but made no difference, and "just a feature of Lithium battery technology",

Hmmm, I have produced on a spreadsheet for Spesh the details of my expected battery life expectancy.

This is based on performance figures so far- (595 days, 58 charges, should be minimum of 730 days or 300 charges whichever sooner for warranty claim)

Has anyone else seen this and what was the resolution from Specialized?

Will keep you posted.

 

John

Edited January 8, 20197 yr by JRCSheffield

Sorry for the long delay, the "battle" with LBS and Specialize continues.....battery firmware upgrade made no difference...Specialize have finally agreed to loan me a battery and take mine back to their workshop for further tests.

To recap where we are:

 

After 28 charges

This battery is fitted to a 2018 FSR Comp Levo (504 Watt?)

LBS have tested "all cells ok"

Battery Health is at 89% and now battery only charges to 90% (one green LED permanently not lit)

Will let you know what happens.

 

John

Sounds like they have a cell balancing problem with thier batteries, or using rubbish cells, which I doubt. All that high tech software and they can't get the basics right. I would love to know how your LBS checked that "all cells ok". Is your range dropping along with the under charging?

Hello - LBS have an automated tester that they plug in to the battery, draws pretty pictures of several cells and measure cell voltages. Reports 100% ok!

Range - gut reaction is yes cannot get as far on same tracks, but this is winter and Lithium cells are notorious for not liking cold..daughters Nissan Leaf doing this during latest cold snap.

I must admit this high tech stuff is beyond me, I fix my bikes with a multi meter and soldering iron! It does sound like it's a software issue if the cell voltages are all ok. As you say, the cold weather will affect cell performance in any battery, so it's difficult to gauge range. You will be able to tell with your new loan pack hopefully. Leave the boffins head scratching to work it out, and you can just carry on enjoying your bike.

I expect they can check any parallel cell group as we can with a multimeter, each P group will have the same voltage. Any cell in P will support/prop up an underperfoming one, checking individual cells is harder when they are all interconnected up.

There is a possibilty that one or two cells are under performing but to get an accurate pic the pack would most likely need decommissioning to test each cell individually.

Battery is with Spesh at the moment..I have a loan battery at present...will update as soon as I know.