As I may have mentioned a time or ten we've owned, and been happy with, two Juicy Bikes classics. We have had great satisfaction and wonderful service from both the bikes and the firm. When J became a little too wobbly to feel safe on two wheels we bought her trike from the same source. It's good and we're both still on wheels. My spare bike has been a Brompton and it served me well until quite recently. However, Father Time reminded me I'd be better with a little electrical assistance. I searched around - sadly Juicy don't sell a folder quite small enough to fit the car when it's loaded with the trike, the camping gear and all the rest of the clobber. So, research time. We found a folding ebike which appeared to suit my needs, from a firm who seem to serve their customers well. So, folder ordered, paid for (after a chat with the proprietor who agreed it was just what I needed.)
Bike delivered, very well packed, very attractive little machine. With one very major draw-back. One of the wheels did not go round. The brake, one of a type I'm unfamiliar with, was firmly locked on. There was no available adjustment possible, either at the lever or the brake. I requested help. I've sent three messages on the firm's 'help line' - asking at the same time for help and advice with luggage and rear-view mirrors. Sadly, no such help has been forthcoming. Reading the firm's Conditions of Sale, it appears that I, as the customer, am responsible for the PDI (Pre, or in this case, post delivery inspection.) Odd, I thought. A bike should enhance the mobility of the buyer. I contacted local bike shops who, hearing it was an ebike, refused to touch it.
Finally I found a cycle shop, miles from home, who fixed the wheel in moments. I have a bike which, several weeks after delivery, I can ride. It doesn't have mirrors or luggage but it does have rotating wheels.
I'm still left with a nasty taste in my mouth, and a worry about what happens if/when something else goes wrong. I have persevered with this machine, and I'm not going to name the firm which has so disappointed me. I hope that this will be part of a learning curve for them, and to use a well worn phrase, lessons will be learned - together with a study of another phrase - 'fit for purpose.' I'm not amused.
Bike delivered, very well packed, very attractive little machine. With one very major draw-back. One of the wheels did not go round. The brake, one of a type I'm unfamiliar with, was firmly locked on. There was no available adjustment possible, either at the lever or the brake. I requested help. I've sent three messages on the firm's 'help line' - asking at the same time for help and advice with luggage and rear-view mirrors. Sadly, no such help has been forthcoming. Reading the firm's Conditions of Sale, it appears that I, as the customer, am responsible for the PDI (Pre, or in this case, post delivery inspection.) Odd, I thought. A bike should enhance the mobility of the buyer. I contacted local bike shops who, hearing it was an ebike, refused to touch it.
Finally I found a cycle shop, miles from home, who fixed the wheel in moments. I have a bike which, several weeks after delivery, I can ride. It doesn't have mirrors or luggage but it does have rotating wheels.
I'm still left with a nasty taste in my mouth, and a worry about what happens if/when something else goes wrong. I have persevered with this machine, and I'm not going to name the firm which has so disappointed me. I hope that this will be part of a learning curve for them, and to use a well worn phrase, lessons will be learned - together with a study of another phrase - 'fit for purpose.' I'm not amused.
