The seat post looks a bit bent, has the bike had a heavy impact? This may account for the break as the battery would put a fair force on the mounts if the bike was jumped off an edge and landed hard enough to bend this part.
The bike has only been used on road. The only impact that I can possibly think of was when I received the bike back from Woosh after they had repaired the failed battery and pedal sensor. The end of the battery rack was bent downwards so I couldn't even remove the battery from the bike, which suggests that it was dropped on its back during the repair...
Doesn't have anything to do with the metal shearing but both sides didn't snap at the same time. If the bike had been cleaned and maintained it would have been spotted before it became a problem. Riding 100 miles with a bike that is rattling and has screws coming loose can hardly be described as an accident waiting to happen, more like an inevitable consequence of ignoring the obvious. Its like the car driver that needs new discs because he ignored the sound coming from his brakes and the rust all over the wheels.
Can you please explain how cleaning the bike of some cosmetic rust would have revealed microscopic metal fatigue and prevented the catastrophic failure of the first metal strut? Both sides presumably did not snap at the exact same moment, but clearly if one snapped due to fatigue the other one was already dangerously compromised and could have broken at any moment regardless.
Obviously a bike should be well maintained, however, any lack of maintenance does not excuse an unrelated manufacturing problem. The above poster saying their seat post sheared off suggests a materials issue common to this bike. After all there's no smoke without fire.
Furthermore this is not the only dangerous maintenance-unrelated failure I've experienced with this bike, the front disc brake had to be replaced after it failed without prior warning down a hill, and the throttle lever separated in two resulting in it detaching from the handlebar and me falling off the bike in the middle of the road. More evidence that points to a general lack of poor quality.
d8veh Thanks for your suggestions, but as this is my older backup ebike I will be selling it off for parts after this, I now consider it to be too dangerous to use and after having spent a couple hundred on replacement parts already, I feel spending more money and hours repairing it would be a fools errand. I guess the lesson learned here is, "buy cheap, buy twice".