vidtek: you have two weeks to send the bike back if it does not suit you.
the woosh Sunbear is basically a 700C Big Bear LS with Nexus gearbox and fully enclosed chain.
http://wooshbikes.co.uk/?sunbear
Trex-
Andy has been upfront with me and has sent me his T&C's excerpt.
14 days if assembled in the garage and not ridden, then a sliding scale of charges after that which seems fair to all parties. After all, if in his place I was to send a bike to a potential client who after riding it for a week sent it back unwanted, I'd be saddled with a second-hand bike to sell I'd be pretty miffed about it.
Here is the excerpt:
Returning a bike —
please read before riding.
If you have purchased at a store, or have tried a bike at a store and then had one sent to you, you are not a mail order customer. We will only refund you for the bike if it has a serious fault within the first 28 days. We will not refund you if you simply change your mind after a few days.
Mail order purchasers: A bike will be refunded if returned within 14 days if unsuitable or 28 days if faulty. The bike MUST be packed in an identical way to that in which it arrived to avoid damage during return transit. We will email or post you instructions on how to do this as it is not straight forward. After 28 days, if faulty the bike will not be refunded but repaired and returned back to you.
Sending your bike back: you can send your bike back by using your own courier or you can call us and we will collect it.
Costs: returning a bike for a refund
Return by you of a bike unridden within 14 days: refund less £35
Collection by us of a bike unridden within 14 days: refund less £60
Return of a bike unsuitable and ridden within 14 days: refund less £145
Collection of a bike unsuitable and ridden within 14 days: refund less £160
Return of a bike faulty within 28 days ridden or not: full refund*
Costs: returning a bike with battery or just a battery for servicing
1st 28 days: free collection and return, free parts, free labour*
Months 2—12:
If you return at your cost, we return free, free parts, free labour*
If we collect, £25, we then return free, free parts, free labour*
Month 13 onwards:
If you return at your cost, we return for £25, parts at cost, labour £35 p h
If we collect and return, £49, parts at cost, labour £35 p h
Bikes with batteries or just batteries cost the same to collect and return. This is because batteries on their own require a special courier and this costs more.
*Repairs needed due to accidents or negligence will be charged for.
*
Costs will be deducted from a refund for damage in return transit caused by poor or inadequate packaging and missing items such as keys.
The sale of goods act here in the UK is slightly different to the Aussie scenario. There 12 month warranties no longer apply, even though retailers and manufacturers try to enforce them. Firstly, the goods must be fit for purpose and not faulty. Then there is a term used "what a reasonable person would expect". So if someone buys a $30 DVD player that packs up after 13 months, no-one really cares. If you buy a $4000 smart tv, you would expect it to last at least 10 years, the courts interpret this on a pro-rata basis, so retailers and manufacturers have no get-out clauses and must in law provide a remedy. This is all a bit airy-fairy and is still being tested in the courts. Interestingly, most of the retail industry there were really slack in training staff on the new laws, and Coles-Myer and a couple of really big retailers were fined massively because their staff misinformed customers on consumer law. Several million dollar fines and $20,000 for the individual salesman involved. Sorry a bit off-topic but I thought you guys might be interested. I just happen to know about this as I still own 1/2 a trailer import business in Perth (we import trailers from French firm Trigano).
http://www.euroindustries.com.au for anybody interested.
Tony
