Start again:
1. Measure between the thick red and black wires that join the battery to the controller. The battery must be switched on and measure while connected, like you did before.
2. Measure between the thin red and the black wires on that flat black 6-pin connector. Make sure that the probes make contact with the metal. You can unplug that connector while you measure, and if you can't make contact with your probes at the back, you can put the probes on the pins, but you must be extremely careful only to touch those two outer pins otherwise you can kill something.
Both of those measurements should show 39v.
1. Measure between the thick red and black wires that join the battery to the controller. The battery must be switched on and measure while connected, like you did before.
2. Measure between the thin red and the black wires on that flat black 6-pin connector. Make sure that the probes make contact with the metal. You can unplug that connector while you measure, and if you can't make contact with your probes at the back, you can put the probes on the pins, but you must be extremely careful only to touch those two outer pins otherwise you can kill something.
Both of those measurements should show 39v.