Mr Brian Conway is one of the most difficult persons I have ever met in 41 years of business. He managed to make an enemy of several of my staff,he managed to make an enemy of the local Kudos dealer and seems to upset everyone who doesn't agree with him.
If you reread this thread he has already upset several forum members who are trying to help him.
What sums up this guy, is one of his e-mails quote 'I am a wealthy man,money means nothing to me see you in court'.
Mr Conway tested his Sport bike then by an underhand way went behind the local dealer to negotiate a discount but when he had the BB wear out(due to poor maintenance and adjustment) and damaged the speed sensor Kudos paid for the repair and the local dealer kindly fitted the parts,he then thanked the local dealer by giving him a load of abuse.
What Mr Conway is not telling everyone is that he wanted us to collect the bikes and wanted a full refund after months of usage just because his stem had discoloured and his rear light has an intermittent fault.
Perhaps he would put his photo of his wife's front motor that clearly shows egress due to overheating,Suzhou Bafang confirmed my diagnosis.
All the bullying is coming from Mr Brian Conway,he fancies himself as an expert lawyer.
I think our offer to supply a new motor at cost price is more than fair at £48.00 despite we are sure that the damage is self inflicted. The other items of the discoloured stem (it is due to oxidation of the anodising accelerated by the sun) and a new rear light are peanuts cost to us and I would readily supply replacements if he deals with us reasonably.
But because of his threatening legal action at every opportunity we have asked for a expert witness report on his wife's motor-the credit card chargeback negotiator also asked for same and if he goes to court they would also ask for same.
I was prepared to ignore this thread but he keeps using my personal name in his postings,which is bad forum etiquette,so I felt that I needed to respond.
As always there are 2 sides to many stories and it answers the reasons why Mr Brian Conway keeps evading your questions as to what is exactly wrong with his bikes.
KudosDave
The two sensors collapsed after two weeks use in Norfolk in April, our first use of the cycles. On my return I rang Kudos and was told that Dave Elderfield the managing director was on holiday and I would have to wait a WEEK for a decision to be made by him as to whether Kudos were prepared to replace them. I was not amused. I sent them photographs of the broken sensors and eventually managed to get a decision to replace them.
After initially being shunned by Kudos staff I telephoned their Leek agent to ask advice as to how the sensors were fitted. He was upset that I had purchased the bikes direct from Kudos [at £350 less than his advertised prices]. He was reluctant to advise me and later when Kudos sent him two UPGRADED replacement sensors was reluctant to fit them. He fitted the first one the wrong way round.
I did NOT test out any Kudos bikes and did NOT negotiate any deals. I only obtained a brochure from the dealer and his price of £745 for a black one and £695 for a silver one. The bikes were then offered by Pedelec at a reduction of £150 each and I ordered them over the internet.£150 appears to be the standard discount of Kudos. Their ‘Ambassador scheme’ offers any Kudos bike at a reduction of £150. Has anyone bought one at the advertised price?
My bikes were and are maintained. I am an apprentice trained mechanical engineer, not a bike fitter.
The motor overheated and the other faults emerged on a trip to Dorset and Devon in July. My wife was riding using her gears and not labouring the motor.
On my return I rang Kudos to complain .I was told Dave was away but after 4 days I was contacted by Dave Elderfield. I sent photos of the faults. He immediately without discussion claimed that my wife had not ridden the bike properly and therefore had caused the overheating. He offered no redress and referred me to the Terms and Conditions on the warranty. THAT prompted me to quote ‘Fit for purpose’ regulations and credit card chargeback procedures. He did not offer to replace the motor, bronzed stem, faulty back light, scrubbed paintwork or the worn bottom bracket bearing which was referred to by his agent as ‘one only normally fitted to children’s bikes’. Dave's email response,"This design is cheap,your bike was cheap". Kudos have NOT replaced the BB bearing.[Just another lie]
£48 for a replacement motor has never been mentioned before.
Dave Elderfield was at pains to point out to me that it would cost me to employ an engineer acceptable to him to give an opinion , Court costs and the cost of travelling to Kent where he would demand the case to be heard.That's why I emailed him "Money is no object to me".
My original blog was to make people aware of reading the Terms and Conditions when purchasing an ebike. Members have prompted me to explain further.
