odd thing with my 905SE

[Wisper Bikes]

Thanks!

Thanks Mussels, Rad and Conal.

Electric bikes and Pedelecs are still in their infancy so there are bound be a few teething problems. You re right Conal we along with Eletric Transport Shop, 50 Cycles and Cycle Point (and others) are committed to the market and although we accept there will regrettably be the odd problem, as long as it is sorted out quickly and professionally we would appreciate the ebike riding publics patience.

It is a shame however, when despite our best endeavors we are slated in open forum. I suppose it goes with the territory! I must admit that I do sometimes think "OK get on with it" but common sense does tend to prevail in most cases.

Thanks again for your votes of confidence.

Best regards David

 

[Hooligooner]

With written communication missing so much of the non-verbal voice intonations and facial expressions, it can be very difficult to establish the true state of mind of a poster from what they have written.

I make a concious effort not to be offended by anything I read on forums (and I frequent rugby team and news forums as well as this one, much feistier) unless someone makes a very concerted effort to call me a ****.

 

[Rad]

To be fair to Eddieo, David. I don't think you were being slated as such, he's just frustrated and venting. It looks to me like he's been on a bit of a runaround and gone from pillar to post. In my job I usually end up being the final post and having to deal with frustrated individuals so I can see where Eddie's coming from.

Having said that, the steps you're taking to resolve the problem do, in my opinion, go beyond the usual levels of customer care and should rightly be applauded. I hope once this issue is resolved that Eddieo never has a reason to complain about his wisper again.

Oops, having read the carrera sparc thread I can see where you are coming from. I'll shut up now

 

[Fecn]

It is a shame however, when despite our best endeavors we are slated in open forum. I suppose it goes with the territory!

Live by the forums.. die by the forums.

I think that the problem here is one of communication. When you start using forums to communicate with your customers, they will use forums to communicate back to you. If you're on holiday and don't have the chance to check the forums for a while your customers do not know this, and their expectation of a speedy reply remains the same. I became mildly annoyed with 50cycles whilst they were all out of the office at a show for this very reason.... of course, as soon as they were back in front of their computers it was all quickly sorted out.

I wonder if it might help to have a signature saying something like 'We check the forums whenever we can, but are sometimes offline for days at a time. If you are experiencing problems it is best to call us directly on xxx yyy zzz rather than posting on the forum and waiting until you're fed up and annoyed before we get the chance to answer'

 

[eddieo]

Oops... double post!

may as well use it....

a puncture on an electric bikes worries me, because of difficulties removing rear wheel (an inline waterproof socket would be an idea) So can any one recommend the best puncture resistant tyre? as I may as well get them fitted at same time while bike with ETS or are wisper tyres OK?

 

[eddieo]

I don't understand your apparent aggression here Ed, you say that ETS "have been very good" I have arranged to go to Cambridge to see the bike, now I see it's in London (I miised that in your posting) I will go to the London shop instead, I have said that the bike is covered by warranty and we will sort it out. How else can we help?

Re your comment "if you really want to see it, again it will be with ETS from Saturday" when I say I want to see the bike you don't need to worry, if I say I will do something I do it.

Maybe I am miss reading the situation and your style is short not your temper?

Anyhow don't worry we will look after you whatever the situation.

I have many hundreds of Wisper bikes being sold in 16 countries now. I head up the business worldwide and am the majority Wisper shareholder, however as I said this is a very rare situation for us, I have mentioned on previous postings I cannot stand having a Wisper customer on a bike that they are not delighted with, even if it was bought second hand. It is for this reason that I am personally involved and will go and inspect your bike and guarantee to resolve the spoke problem once and for all.

All the best David

David, you are v good at this self promotion lol. The "really" comment was not a sarcastic statement just plain English. Blimey......I am now being classified as aggressive? perhaps I'm certifiable? Simply because I am not emotionally overwhelmed to at last get a response from wisper when you initially personally palmed me of with Dick in China? I do admit your effervescent enthusiastic style of posting rubs my cautious reserve up the wrong way especially after our initial contact. it is a result I am interested in and a bike I can use....

Again, I had assurances that warranty was valid before I purchased bike, both from wisper and ETS. But I took a gamble as I knew there were quality issues with Chinese bikes.

"I am delighted that ETS have looked after you so well" Again, easy tiger! lol I am having to pay for this! As they say warranty does not cover wheels! You need to contact ETS London as indicated earlier in this thread and sort out your contradictory differences & responsibilities.

My wife has put a stop on the 705SE for herself saying I need my head examined getting another one...maybe the two of you are right

 

[john]

David,

I wouldn't rise to the bait. I would suggest getting eddieo's bike sorted out and leave it at that. I know it can be frustrating but some people are never happy no matter what you do for them. Kind of reminds me of being a parent, kids never say thank you, they just want more.

Anyway, I think most of us on the forum do appreciate the support that you give to customers, which is of the very highest standard.

 

[eddieo]

David,

I wouldn't rise to the bait. I would suggest getting eddieo's bike sorted out and leave it at that. I know it can be frustrating but some people are never happy no matter what you do for them. Kind of reminds me of being a parent, kids never say thank you, they just want more.

Anyway, I think most of us on the forum do appreciate the support that you give to customers, which is of the very highest standard.

If I appear terse it is not intentional, just read the post from the beginning and stop making assumptions about me. Its not the first time I have seen this kind of thing on this forum. Someone aires a genuine concern and when things escalate out of the woodwork come the gushing sycophants.....offering no help just criticism

I have had a chat with David on the phone as this is getting out of hand. David seems genuinely concerned and is going to see the bike during the week at ETS and has offered to pay for rebuild.

any opinions on tyres?

 

[Conal]

tyres

Eddie

I trawled the forum on Saturday after getting two punctures in one day on my original tyres. The overwhelming choice is Marathon Plus (+) These are £19.99 from some suppliers (on the net) but I bought one locally (to my work) at London Fields Cycles for £26.00. I bought it for my rear wheel and am impressed by the thick layer of rubber running round the middle of the the tyre.

On the "how much I love suppliers" front my comment was not directly related to your posts, but more to David's continued statements that he will support Wisper owners, even if the bikes are second hand. You will know from the forum that this is not the same for all manufacturers/suppliers. I have read the whole thread but even so would not comment about your particular circumstances other than to express my sympathy.

Hope you sort everything out

Conal

 

[John Fleet]

I've gone for the Marathon Plus after having my first rear wheel puncture. Taking the wheel off to change the tyre is a bit of a faff, especially if you have a rack fitted; you'll find that you have to remove the stay on the motor side in order to get an 18mm or adjustable spanner onto the wheel nut. That said it took under an hour to fit new rim tape, inner tube and tyre and put everything back together and get the bike back on the road

So far so good, and the Schwalbe with the reflective silver band really complements the look of the Wisper in my opinion.

.. and for what it's worth I think that the level of personal service which many, myself included, have enjoyed from Wisper is pretty remarkable.

Happy biking!

John

 

[flecc]

Schwalbe Marathon Plus are also my choice, but they are expensive at around £26 list but sometimes discounted. The usual cheapest supplier hasn't got your size though, so worth a hunt around.

Continental now make exactly the same kind of tyre with the internal puncture resistant layer, which Aldby (John) has recommended and which is very much cheaper. Here's a supplier:

Continental Contact Security Tyres
.

 

[eddieo]

Schwalbe Marathon Plus are also my choice, but they are expensive at around £26 list but sometimes discounted. The usual cheapest supplier hasn't got your size though, so worth a hunt around.

Continental now make exactly the same kind of tyre with the internal puncture resistant layer, which Aldby (John) has recommended and which is very much cheaper. Here's a supplier:

Continental Contact Security Tyres
.

Thanks Flecc! and others for your genuine understanding

SJS have the schwarbe (in stock) for £19.99 thats the 26 x 1.75 (47-559) Is this the correct size??

the continental look good value @ £14.99 but schwarbe probably worth it...

JeJames cycles seem to have good deals, my panniers were £10 cheaper from them then advertised elsewhere....

Eddie

P.S. Is it worth changing to shwarbe inner tubes at the same time?

 

[Mussels]

I found the continental tyres were difficult to get on the rim, the bead is tighter than the Schwalbe which in turn is tighter than the Kenda. I had to buy metal tyre levers to get them on.
I wasn't very impressed by the Continental tyres as I got a few punctures and had to ditch it after 3 weeks because the canvas had quite a large cut in it, when I can find the reciept I might try taking it back under the puncture proof guarantee.
Careful which inners you get as many valves are too short for Wisper rims, apart from the Kenda inners only Continental seem suitable. The Continental ones seem very good.

 

[flecc]

Yes, the 26" x 1.75 is the size for your Wisper 905se.

I fitted the Schwalbe inner tubes at the same time as the MP tyres on my two bikes and they were well worth the £3.99 each from SJS at the time. Seem to retain air better than some others, but the valves are standard length so may not be suitable.
.

 

[Jimblob]

Please note that that Eddieo is having his wheel rebuilt by a local specialist firm that we use. The result will be a considerably strengthened wheel. Wisper have been brilliant to us and our customers - they genuinely want everyone to be absolutely delighted with what are for the most part, extremely impressive performing electric bikes.

Spoke / wheel build problems are now relatively rare on Wisper bikes - we sell more 905SEs than any other dealer, and they are currently the best performing and best selling high-end ebike in our range.

 

[Wisper Bikes]

Tired and emotional!

Hi Eddeio

You of course are absolutely correct!

I will certainly try not to read between the lines again, too dangerous!

Thanks for calling me and for the great chat, it's nice to hear someone is so passionate about their bike! I totally understand now that you felt as if you were being left out in the cold and palmed off with Dick in Shanghai. As you now know, nothing was further from the truth.

I have spoken at length to ETS now and it appears that they suspect there is a serious problem with the lacing of the spokes on the rear wheel, it will be completely rebuilt under warranty.

All the best,

Tired and Emotional of Sevenoaks!

 

[eddieo]

Hi Eddeio

You of course are absolutely correct!

I will certainly try not to read between the lines again, too dangerous!

Thanks for calling me and for the great chat, it's nice to hear someone is so passionate about their bike! I totally understand now that you felt as if you were being left out in the cold and palmed off with Dick in Shanghai. As you now know, nothing was further from the truth.

I have spoken at length to ETS now and it appears that they suspect there is a serious problem with the lacing of the spokes on the rear wheel, it will be completely rebuilt under warranty.

All the best,

Tired and Emotional of Sevenoaks!

David, Thanks very much for that! And I do understand your passion for your bikes, so please pardon my cynicism lol.

Just of to ETS with bike...and it does just about fit in the back of a Ford Focus.

 

[eddieo]

Hi Eddeio

I have spoken at length to ETS now and it appears that they suspect there is a serious problem with the lacing of the spokes on the rear wheel, it will be completely rebuilt under warranty.

All the best,

Tired and Emotional of Sevenoaks!

Mmm.......Went to Collect bike today from ETS and was presented with a bill for £124 and informed they had had no contact with Wisper or David and oddly no one had contacted them at all Have had enough lol and just glad to get the bike back.......

 

[Wisper Bikes]

No contact????

Hi Eddeio

I had long discussions with the directors of ETS about your problem, which was a lacing fault. I told them that I would look after the costs, even though the bike was second hand.

Who did you speak to?

You should not have been presented with a bill at all and it will be refunded. Have you paid it yet?

Best regards David

 

[eddieo]

Hi Eddeio

I had long discussions with the directors of ETS about your problem, which was a lacing fault. I told them that I would look after the costs, even though the bike was second hand.

Who did you speak to?

You should not have been presented with a bill at all and it will be refunded. Have you paid it yet?

Best regards David

You repeatedly mention "even though the bike was second hand" I was given assurances by both Wisper and ETS that warranty was valid if I had original recept....I would not have purchased it otherwise

Yes, I paid Mike at ETS London....or else I would not have the bike back. Again, no one from Wisper or ETS management has spoken with Mike regards this. Mike has been very helpful.