as a bosch dealer did you post batts from the shop to customers or just get magura to send it to the person that bought it.
as the 2 i have bought the shops wont post them and had to collect them and last year i found one down south and said would put it in a van and take it to a more local store in Hereford driving near enough past my house and cost me 30 quid to go get the fkn thing.
I wasn't a dealer.I just did the repairs. We didn't have many battery problems with the bikes we sold. We had some customers that brought in old bikes for repair, some with battery issues, which I repaired if I could. Some even had lead batteries. I remember an Oxygen battery was replaced and a Gtech, when they sent replacements by post. I can remember disassembling three Bosch batteries, but I can't remember where they came from. Theye're difficult to get apart without leaving marks. I think i was given them by different people. One was scrap with all cells at zero, one had a one bad cell-group and the other had all good cells, but a faulty BMS. I've done a lot of repairs to bikes and batteries outside the shop. I never failed to repair a bike that someone brought in, and I had just about every type of bike and every type of repair, from bikes that had been in the canal to guys just wanting their hub-gears greased. The best thing was getting the secret codes from the manufacturers.
I still repair the odd battery, but I won't get involved in sending them anymore. If someone wants to send me one and organise its return, I'll repair it but only in special circumstances, like when i feel sorry for them. I've never charged anybody ever for any work or repairs I've done on ebikes, though sometimes people still give me something that I didn't ask for or expect. I think that includes people reading this.