If your battery has a capacity of 180 watt hours, that works out at 12.4 watt hours per mile.For now, my wife is able to do her 20km run with a 1/5 PAS but I would be curious to know why I get fluctuating voltage from the MAX battery and if that could be an issue (or if I'm not the one doing something wrong when measuring it).
Riding my Argos folder in its mid setting, supplying power up to 11.5 mph, in up and down terrain uses 12.2 watt hours per mile. If I ride it with assistance to 15.4 miles an hour I use 16.4 watt hours per mile.
The weather is colder now than it was when you formed an opinion of how far it should go. Lower capacity in colder weather is to be expected and is absolutely normal. I would stop worrying.
However - if you MUST investigate further, there is a tread on this forum in which Cisco Man explores the purpose of the pins. That thread suggests that the pins you investigated are the charging port pins and so does their behaviour in your video. They are isolated from the battery by BMS circuitry and do not show the true battery voltage - which as you say, would never vary like the multi meter shows in your video.
Cisco man explains how to switch on the outer two pins which he says are the battery output ones. He also issues a warning about messing about with the battery and makes clear that you do so at your own risk.
Here -
Swytch Pro/Max yellow battery connector secrets revealed?
Disclaimer - you mess around with these battery packs at your own risk - what follows are my own observations that may or may not be fact! On the yellow connector on the battery: - the two centre connections (O and D shaped) are charging input only. There is circuitry before the actual battery...
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