My Wisper 905se Broke

[Tiggy]

Going along a towpath quite happily when the gravel turned to gig embedded stones. Shock and rattled across trying to avoid the water when all power went. The bit you plug the battery into had broken. To be precise, when you take the battery off and look under the cowl bit, you can see the internal bit of the key barrel and latch thingy has broken off the part it was screwed onto. Bum. Still useable with some duct tape, but needs fixing.

Will go through the paperwork tomorrow to find out who to go to. Wisper or ebikesdirect.

 

[Wisper Bikes]

Hi Tiggy,

Sorry to read you have a problem. Give us a call in the morning and we'll sort it out for you.

All the best, David

 

[Tiggy]

Thanks. Will do that Thursday when I've got a day off.

 

[Wisper Bikes]

OK Tiggy, don't worry about the off road diversion! We will sort it out for you FOC.

We look forward to hearing from you.

All the best, David

 

[Tiggy]

Well, bike collected and bike fixed and returned to me in 2 weeks. Very good and thanks a lot.

Unfortunately the bike came back with the wrong battery on it. I had the 575 gallon/whatever battery and it came back with the 375 gallon/whatever one. The last email was between David and another Amps worker with me copied in, saying to resolve the matter. That was 6 days ago. Since then, not a sausage.

Still waiting and hoping.

 

[Malcolm Stephenson]

Did you get the battery sorted ??

 

[Wisper Bikes]

Its going out tomorrow.

All the best, David

 

[Tiggy]

The battery is now sorted. Thank you to the Amps people.

But I've now got a bad back from work and can't use it this weekend!

 

[Wisper Bikes]

Sorry to hear about your back Tiggy, I hope you feel better soon.

Great to read you have your battery back, sorry for the delay. We are experiencing a massive rise in orders, with over 100 bikes sold already this week. Claud was overrun with work!

All the best, David

 

[Richard Brown]

Sorry to hear about your back Tiggy, I hope you feel better soon.

Great to read you have your battery back, sorry for the delay. We are experiencing a massive rise in orders, with over 100 bikes sold already this week. Claud was overrun with work!

All the best, David

Great news and glad to hear both Tiggy's bike got sorted and business is good for AMPS :- )

 

[Stevey babs]

Hi Tiggy,

Sorry to read you have a problem. Give us a call in the morning and we'll sort it out for you.

All the best, David

Hello there. I just saw you trade in wisper bikes. Do you sell the control boxes for them please?
Regards Steve

 

[Amoto65]

Wisper usually carry a comprehensive stock of parts, suggest you just give them a ring.

 

[Wisper Bikes]

Hello there. I just saw you trade in wisper bikes. Do you sell the control boxes for them please?
Regards Steve

Hi Steve, we are Wisper bikes, please contact support@wisperbikes.com they will assist you.

All the best, David