Hello
Thank you for your response.
To best resolve this issue, I have processed a refund in gift vouchers to the value of £36.49 as requested.
The code(s) for these gift vouchers will be emailed to you in the next three working days. Please remember to check your junk/spam folders for the voucher codes.
This voucher is valid for 12 months and can be used on any item, except gift vouchers and events. For more information on how to redeem your voucher, please visit our website
here.
There is no need to return your item, please dispose of it appropriately.
If there is anything further I can help out with, please let me know.
We would really appreciate your feedback by clicking on one of the options below. Overall, how easy was it to get the help you wanted from us during your interaction?