I bought a Kudos King not long after Kudos started out in ebike sales. I thought it was a good spec for the price although I did swap out a couple of parts in the first year. (Certainly light years better than its troublesome Powabyke predecessor).
This year I noticed that the ends of battery casing, which are made of some quite brittle material, was breaking away. In fact, I had to re-screw the handle end on using washers so that they would still grip and keep it watertight. Although the connector end wasn't as obviously damaged, I did notice cracks appearing and was worried about water ingress, or even the end breaking away when pulling the battery off the bike.
Anyway, with not much hope of a result, I brought this problem up with the folks at Kudos and spoke to Andy Taylor there. To my pleasant surprise, he immediately sent me replacement ends (including new keys required for the connection end) at no charge . Next day delivery too - I was impressed!
So just to say that I thought this was excellent service. OK, so maybe the problem shouldn't have arisen in the first place, but full marks to Kudos for stepping up and being prepared to put it right without an argument and at no cost to me.
This year I noticed that the ends of battery casing, which are made of some quite brittle material, was breaking away. In fact, I had to re-screw the handle end on using washers so that they would still grip and keep it watertight. Although the connector end wasn't as obviously damaged, I did notice cracks appearing and was worried about water ingress, or even the end breaking away when pulling the battery off the bike.
Anyway, with not much hope of a result, I brought this problem up with the folks at Kudos and spoke to Andy Taylor there. To my pleasant surprise, he immediately sent me replacement ends (including new keys required for the connection end) at no charge . Next day delivery too - I was impressed!
So just to say that I thought this was excellent service. OK, so maybe the problem shouldn't have arisen in the first place, but full marks to Kudos for stepping up and being prepared to put it right without an argument and at no cost to me.