KTM Macina Cross problem

Moleskins

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Aug 2, 2014
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Hello, not found my way round this forum fully yet bit I looked on here before buying my first bike in 40 + years. I settled on the KTM Macina cross with the Bosch powered crank. I've had it for about two weeks, it's developed a loud 'click' as you pedal which seems to be as the left pedal passes top dead centre. I've had a look with the bike upside down and can't see anything the noise is there 80% of the time, only audible when pedalling and always at the same point with the pedal action, so I'm assuming it's to do with the crank, pedal, chain ring or God forbid the motor. The shop I purchased from said try another pedal, they're some distance off from me, but I don't have another pedal and today ( Saturday ) I've tried ringing them again, left a message and no reply. I'm obviously concerned as these bikes ain't cheap, has anyone any suggestions as to what it might be?
 
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It sounds like a known problem. Is it the old bosch with the big chain-wheel or the new one with the small one?


The dealer should know about it and fix it if it's this.
 

Moleskins

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That's it exactly! More concerned now that the shop will be up to speed on this. They've not given the impression so far of being very good :-(
What is the answer? New motor? It's the unit with a normal size chainring.
 

RobF

Esteemed Pedelecer
Sep 22, 2012
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The problem is almost certainly this:

http://www.e-bikeshop.co.uk/Servicing/bosch-ebike-popping-noise-fix

It's a flat washer inside the motor casing which needs a bit of grease - no more than that.

There's no reason why you should have do it yourself, but the job is within the scope of a competent home mechanic.

You need a crank puller to remove the crank, and the locking nut under there is a lefthand thread, so there is a bit of faff.
 

Moleskins

Just Joined
Aug 2, 2014
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:) That's a relief! The shop is about 40 mins drive from me so it's a fair old round trip. I may have a go at it myself. I'm assuming you mean remove the left crank, take off the motor side case and the washer is behind that. I think I've got some copper grease somewhere and assume a smear of that would do the trick.
I had wanted to use my local bike shop but they only had very expensive bikes so went to my next largest town. Quite concerned that these guys are just a pop up shop - lesson learned!!
Much obliged for your help.
 

Wicky

Esteemed Pedelecer
Feb 12, 2014
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Colchester, Essex
www.jhepburn.co.uk
You might want to double check the precise kind of grease required to effect the repair. As copper grease is more a high temp anti-seize grease i.e motor vehicle brakes and nuts & bolts etc.
 

RobF

Esteemed Pedelecer
Sep 22, 2012
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:) That's a relief! The shop is about 40 mins drive from me so it's a fair old round trip. I may have a go at it myself. I'm assuming you mean remove the left crank, take off the motor side case and the washer is behind that. I think I've got some copper grease somewhere and assume a smear of that would do the trick.
I had wanted to use my local bike shop but they only had very expensive bikes so went to my next largest town. Quite concerned that these guys are just a pop up shop - lesson learned!!
Much obliged for your help.
You have it about right, but I happen to have workshop instructions for this job on a PDF.

Send me an email address by private message and I will ping it across to you.
 

flapajack

Pedelecer
Aug 4, 2013
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Hey RobF, can you share the workshop instruction for this job too. My Kalkhoff has started making these popping noise as well although not quite at every crank rotation just yet. The bike has done about 500 miles-ish
 

RobF

Esteemed Pedelecer
Sep 22, 2012
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2,312
Hey RobF, can you share the workshop instruction for this job too. My Kalkhoff has started making these popping noise as well although not quite at every crank rotation just yet. The bike has done about 500 miles-ish
The document is Bosch motor only, if you want that it is in the thread Stu linked to above.

No good if your bike is a Kalkhoff Impulse or any other crank drive.
 

Moleskins

Just Joined
Aug 2, 2014
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Thank you all for replies and especially RobF for sending the instruction sheet on how to do the job.
 

Martin@e-bikeshop

Esteemed Pedelecer
:) That's a relief! The shop is about 40 mins drive from me so it's a fair old round trip. I may have a go at it myself. I'm assuming you mean remove the left crank, take off the motor side case and the washer is behind that. I think I've got some copper grease somewhere and assume a smear of that would do the trick.
I had wanted to use my local bike shop but they only had very expensive bikes so went to my next largest town. Quite concerned that these guys are just a pop up shop - lesson learned!!
Much obliged for your help.
Don't use copper grease!
But there will be enough 'spare' grease built up around the top of the motor pinion pulley to re-use on the floating washer.

Martin
 
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Hi,

If you don't mind me asking, which dealer is it?

If its by any chance Penrith cycle centre they did contact bosch about this problem last week and were sent the PDF instructions others have linked to.

If anyone every had a problem getting hold of a dealer for ktm in the uk just call us and we will chase them do you.

Others have helped with the most likely solution to your problem but if you need any further support please don't hesite to ask.

Regards
 

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