My LBS offers excellent service. Only a small shop but for the last two years he has sold well into double figures Powacycle Salisbury's and Windsors. He even sold one Infineum.
I have owned the Salisbury for 16 months and in my opinion it is a great bike, certainly has made me slimmer and fitter. During that time I have had no major issues, but one or two have, mainly with controllers. The shop owner sourced the parts and fitted without issue.
I recently had a rear puncture, unsure of how to remove the wheel, I rang him for advice. He came out next day (10 miles), collected the bike to repair in his shop. Then showed me how it was possible to remove the wheel without disconnecting from the controller.
I often pop in for a chat, he has trued the wheels, checked the brakes etc, all for no cost.
In other words he values his customers, and it pays. He recently started stocking (one) the Freego Eagle. Although there is no history on this bike, I bought one. What helped my decision was the fact that whatever troubles I face (hopefully none), I will get full support from the shop owner.